Mutual Funds Processing Associate

We are seeking a customer-focused, detail-oriented professional to join our fast-growing, collaborative team. The ideal candidate is a motivated team player who thrives in an interactive environment and is eager to contribute to a high-performing operations team.

Job Summary

The Mutual Funds Processing Associate is responsible for the accurate and timely processing of approved documentation, including entering trade orders, clients, and plans into production systems while adhering to company policies, procedures, and regulatory guidelines. This role reports to the MF Processing Manager and works closely with the Compliance and Operations teams to meet daily service standards and workload expectations.

Key Responsibilities

Review documentation for completeness and accuracy; interpret and process financial and non-financial transactions.
Set up clients and plans within internal systems.
Enter and process mutual fund trade orders.
Investigate and resolve trade rejections and processing issues.
Communicate with head office teams and fund companies to resolve inquiries.
Liaise with advisors regarding client documentation and follow up in coordination with Compliance and Branch Management.
Initiate and monitor external account transfers with other financial institutions.
Track document flow across systems to ensure accuracy and completeness.
Manage document storage, including scanning and maintaining electronic files.
Assist with departmental projects and provide team support as required.

Knowledge, Skills & Abilities

Adaptable professional able to work independently and collaboratively.
Strong customer service mindset.
High attention to detail with the ability to follow policies and procedures.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Strong time management, organizational, and multitasking abilities.
Ability to perform effectively in a fast-paced environment.
Comfortable presenting information in one-on-one or small group settings.
Proficient in MS Office with strong overall computer skills.
Experience with FundSERV, WinFund, VieFund, or trade processing is considered an asset.

Qualifications

Minimum of two years of industry experience, or an equivalent combination of education and experience.
Client services or administrative experience is an asset.
Completion of industry-related courses is an asset.
Post-secondary education (college or university) is an asset.

Benefits

In addition to a friendly, inclusive work environment, we offer:

Extended health care benefits
Support for professional development courses
Hybrid work schedule
Free on-site parking
Complimentary coffee and snacks