Job Description: Reservation Agent

Company Overview

We are a Dubai-based tech-enabled hospitality firm and a leading provider of flexible luxury stay rentals. Our innovative approach to luxury accommodation ensures that guests have the best possible experience during their stay. We select luxury properties in prime locations across Dubai and enhance them with extensive services. We leverage platforms like Airbnb to maximize returns for property owners and are among the best-funded companies in the UAE, with USD 2 million in capital and full licensing from the Department of Economy and Tourism in Dubai (DET) for property management.

Position Overview

We are currently seeking a Reservation Agent to join our dynamic team. This position plays a crucial role in managing guest bookings and providing excellent customer service to ensure memorable guest experiences.

Key Responsibilities

Handle guest inquiries and reservations through various platforms, ensuring all bookings are processed accurately and efficiently.
Provide exceptional customer service by addressing guest needs, preferences, and concerns promptly.
Maintain up-to-date knowledge of all properties and offerings within our portfolio.
Assist with the management of availability and pricing on rental platforms such as Airbnb.
Coordinate with property management and housekeeping teams to ensure all guest requirements are met before and during their stay.
Follow up with guests post-stay to gather feedback and encourage repeat business.
Support marketing initiatives by promoting special offers and upcoming events to potential guests.

Essential Qualifications

High school diploma or equivalent; further education in hospitality or related fields is preferred.
Proficiency in English; additional languages are a plus.
Strong communication and interpersonal skills to engage effectively with guests.
Detail-oriented with excellent organizational skills for managing multiple bookings and guest requests.
Proficiency in using reservation management software and other technology tools.

Desired Experience

Previous experience in reservations or customer service within the hospitality industry is highly desirable.
Familiarity with online reservation systems and platforms.
Experience working in a fast-paced environment, adapting to changing priorities and guest demands.

Job Description: Reservation Agent

Company Overview

We are a Dubai-based tech-enabled hospitality firm and a leading provider of flexible luxury stay rentals. Our innovative approach to luxury accommodation ensures that guests have the best possible experience during their stay. We select luxury properties in prime locations across Dubai and enhance them with extensive services. We leverage platforms like Airbnb to maximize returns for property owners and are among the best-funded companies in the UAE, with USD 2 million in capital and full licensing from the Department of Economy and Tourism in Dubai (DET) for property management.

Position Overview

We are currently seeking a Reservation Agent to join our dynamic team. This position plays a crucial role in managing guest bookings and providing excellent customer service to ensure memorable guest experiences.

Key Responsibilities

Handle guest inquiries and reservations through various platforms, ensuring all bookings are processed accurately and efficiently.
Provide exceptional customer service by addressing guest needs, preferences, and concerns promptly.
Maintain up-to-date knowledge of all properties and offerings within our portfolio.
Assist with the management of availability and pricing on rental platforms such as Airbnb.
Coordinate with property management and housekeeping teams to ensure all guest requirements are met before and during their stay.
Follow up with guests post-stay to gather feedback and encourage repeat business.
Support marketing initiatives by promoting special offers and upcoming events to potential guests.

Essential Qualifications

High school diploma or equivalent; further education in hospitality or related fields is preferred.
Proficiency in English; additional languages are a plus.
Strong communication and interpersonal skills to engage effectively with guests.
Detail-oriented with excellent organizational skills for managing multiple bookings and guest requests.
Proficiency in using reservation management software and other technology tools.

Desired Experience

Previous experience in reservations or customer service within the hospitality industry is highly desirable.
Familiarity with online reservation systems and platforms.
Experience working in a fast-paced environment, adapting to changing priorities and guest demands.

Salary & Benefits

Annual salary: Competitive package in Bahraini Dinar (BHD).
Opportunity to work with a leading company in the luxury hospitality sector.
Access to employee benefits program and ongoing training opportunities.
Dynamic and inclusive work environment that values innovation and creativity.

If you are passionate about hospitality and eager to make a meaningful impact in the luxury accommodation sector, we invite you to apply for the Reservation Agent position.