Job Title

Senior Facilities Operations Manager

Job Summary

The Senior Facilities Operations Manager is responsible for overseeing the day-to-day operation, maintenance, and strategic planning of facilities to ensure safe, efficient, and cost-effective environments. This role provides leadership to facilities teams, manages vendors and budgets, ensures regulatory compliance, and drives continuous improvement across all facilities operations.

Key Responsibilities

Facilities Operations & Maintenance

Oversee daily operations of all facilities, including building systems (HVAC, electrical, plumbing, fire/life safety, and security).
Ensure preventive and corrective maintenance programs are executed effectively.
Respond to and manage escalated facilities issues and emergencies.

Leadership & Team Management

Lead, coach, and develop facilities staff and supervisors.
Set performance goals, conduct evaluations, and support training and development initiatives.
Foster a culture of safety, accountability, and continuous improvement.

Strategic Planning & Projects

Develop and implement long-term facilities strategies aligned with organizational goals.
Lead capital projects, renovations, and space planning initiatives from planning through completion.
Partner with stakeholders to assess current and future facility needs.

Vendor & Contract Management

Manage relationships with external vendors, contractors, and service providers.
Negotiate contracts, monitor service level agreements, and ensure quality and cost control.
Ensure vendors comply with safety, security, and regulatory requirements.

Budgeting & Financial Management

Develop and manage facilities operating and capital budgets.
Track expenditures, identify cost-saving opportunities, and ensure fiscal responsibility.
Prepare reports and present budget updates to senior leadership.

Compliance, Safety & Risk Management

Ensure compliance with all applicable building codes, environmental regulations, and health and safety standards.
Lead safety programs, inspections, audits, and risk mitigation efforts.
Oversee sustainability and energy-efficiency initiatives where applicable.

Reporting & Continuous Improvement

Track KPIs related to facilities performance, costs, and service delivery.
Use data and best practices to improve operational efficiency and occupant experience.
Provide regular updates and recommendations to executive leadership.

Qualifications

Required

Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field (or equivalent experience).
8–10+ years of progressive experience in facilities operations or management.
Proven experience managing teams, budgets, and complex facilities portfolios.
Strong knowledge of building systems, maintenance practices, and regulatory requirements.

Preferred

Professional certifications such as CFM, FMP, PMP, or LEED.
Experience with CMMS and facilities management software.
Experience leading large or multi-site facilities operations.

Skills & Competencies

Strong leadership and people-management skills
Strategic thinking and problem-solving abilities
Excellent communication and stakeholder-management skills
Budgeting, financial analysis, and vendor-management expertise
High attention to detail with the ability to manage multiple priorities

Senior Operations Manager