About the Company:
Our client is a venture-backed, technology-driven consumer business operating in the health and lifestyle sector. With a strong multi-city physical footprint and aggressive expansion plans, the organization is focused on building scalable commercial and operational excellence capabilities to support sustainable growth.

Role Overview:
The Sales & Operational Excellence Manager will play a critical role in driving structured business improvement initiatives across a multi-location retail network. While the role sits within the Sales & Operations function, the primary focus is on Operational Excellence, process standardization, and performance optimization—where sales performance is one of the outputs of strong systems and execution.

Key Responsibilities:

Conduct comprehensive end-to-end process reviews to identify inefficiencies, bottlenecks, and performance gaps across sales and operations
Develop, implement, and continuously refine SOPs, operational standards, and governance frameworks to ensure consistency across multiple locations
Design structured methodologies to improve business performance, including frontliner productivity, lead management, conversion tracking, and service excellence
Monitor KPIs and operational metrics; translate data into actionable improvement initiatives
Drive business process improvement projects from ideation, pilot phase, execution, monitoring, and scaling
Collaborate cross-functionally to ensure successful roll-out and adoption of new initiatives
Manage and develop team members within Operational Excellence and Sales Excellence functions
Support financial and performance analysis to ensure operational improvements translate into measurable business impact

Skills and Requirements:

6–8 years of experience in Operational Excellence, Business Process Improvement, Sales Excellence, or Customer Excellence roles within retail or multi-city physical footprint businesses
Strong hands-on experience in creating and implementing SOPs, operational guidelines, and scalable frameworks
Demonstrated success in driving structured improvement initiatives that enhance efficiency, productivity, and customer experience
Highly analytical and data-driven, with strong quantitative and problem-solving skills
Proven ability to execute initiatives end-to-end, from concept to measurable results
Strong leadership experience, with the ability to guide and influence cross-functional stakeholders

This role is ideal for professionals who are passionate about building structure, optimizing systems, and strengthening operational foundations to enable sustainable business growth.