LOOKING FOR STELLAR TOP CANDIDATES

Position: Customer Service Representative
Working Hours: Full-Time│Mon to Sat (excluding Wed) 2:00 PM – 7:00 PM MST
Search Location: LatAm and South Africa
Salary: $1,200 – $1,400
: The Final Salary Offer depends on the client’s decision, interview results, and experience

About the Role:

We’ve moved away from "robotic" AI interactions because we believe our customers deserve a human touch. You won’t just be answering phones; you’ll be the voice of our company, building trust with homeowners and supporting our growth during our busiest season.

Schedule & Seasonality:

Immediate – June: Monday, Tuesday, Thursday, Friday, and Saturday. (Wednesday is your day off). Saturday availability is critical to support our door-to-door sales teams in Oklahoma.
Post-June: Transition to a standard Monday – Friday schedule.

Role Responsibilities:

High-Volume Engagement: Manage 40–80 calls per day with a focus on quality and empathy.
Customer Support: Handle inquiries for both Utah and Oklahoma locations, ensuring every caller feels heard and supported.
Data Management: Utilize PestRoutes to manage customer data, schedule services, and update accounts.
Internal Collaboration: Communicate effectively with the team (Brittney and Alex) via Slack, Trello, and Google Suite.
Problem Solving: Use our provided service guides to answer product questions and resolve customer concerns efficiently.

Requirements:

Has at least 1-2 years of experience
The "Human" Element: You are professional but warm. You naturally connect with people and avoid sounding like you're reading from a script.
Accountable & Team-Oriented: You take pride in your work and thrive in a small-team environment where everyone’s contribution matters.
Resilient: You can maintain a positive, helpful attitude even during high-volume periods.

Nice to Have:

Tech-Savvy: You are comfortable using (or quickly learning) CRM software like PestRoutes and phone systems like 3CX/LawnFoam (Training will be provided)

Technical Requirements:

High-speed, reliable internet connection.
A quiet, professional remote workspace.
Ability to participate in live remote coaching and training sessions via 3CX.

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Customer Support Representative (Philippines) - 17774