Role Summary:
Lead and manage 700-seat domestic outbound call center operations focused on driving student enrolments across training centres nationwide. The role is responsible for revenue generation, productivity, quality, and compliance across high-volume outbound sales and customer engagement processes.

Key Responsibilities:

Lead outbound sales operations to increase student intake across multiple training centers in India
Oversee 700-seat call center operations, ensuring high productivity and conversion ratios
Define and execute operational strategies through capacity planning, performance reviews, and analytics
Drive revenue, productivity, quality, SLA, and compliance metrics
Monitor MIS, dashboards, and performance trends, present insights to senior management
Strengthen call center systems, workflows, audits, and continuous process improvements
Lead large teams including Operations Managers, Team Leaders, QA, and Training
Manage hiring, training, workforce planning, attrition control, and performance management

Key Requirements:

Strong hands-on experience in domestic outbound sales processes
Proven capability managing large agent teams (500+ headcount)
Exposure to Outbound Sales processes like Credit Cards, Life Insurance, Telecom, EdTech, Travel, Hospitality, Upselling, Outbound Sales
Strong operational, people management, and performance leadership skills
Working knowledge of MS Office (Excel, PowerPoint, MIS reporting)

Company Profile :

Our client is a leading aviation and hospitality training organisation, established over three decades ago, with headquarters in Gurugram and a strong pan-India and international presence. Its flagship division operates the largest network of state-of-the-art training centres across India, delivering comprehensive soft-skill and professional training across Aviation, Hospitality, Travel Management, and Customer Services. The organisation is widely recognized for its outcomes-driven training approach, strong industry partnerships, and consistent placement success.

Head / AGM – Domestic Call Center Operations (Outbound Sales)