Customer Support Agent (Ecommerce | Health & Supplements)

Location: Remote
Hours: 9 AM – 5 PM EST (with flexibily)

We are seeking a reliable Customer Support Agent to join our fast-growing ecommerce brand in the health and supplements space. You will manage customer inquiries, improve support efficiency, and contribute to enhancing the overall customer experience.

Key Responsibilities

Manage customer support tickets via email and live chat (Gorgias)
Respond to inquiries regarding orders, subscriptions, payments, and shipping
Support Shopify and ReCharge users, including subscription updates and billing
Escalate complex or sensitive health-related questions when necessary
Prepare weekly and monthly reports on support performance and trends
Identify recurring issues and recommend process improvements

Candidate Requirements

Essential Qualifications:

2–7 years of customer support experience
Experience with health, wellness, or supplement brands
Proficiency in Gorgias, Shopify, and ReCharge
Strong written English communication
Organized, dependable, and able to manage a dedicated support schedule

Desirable Qualifications:

Experience supporting ecommerce or DTC brands
Exposure to customer experience optimization or retention initiatives
Experience working with remote or international teams

Why Join

Work with a growing ecommerce brand
Contribute to improving processes and customer experience
Stable hours, clear expectations, and long-term potential

Customer Support Sales Assistant - 17807