Job Specification – Cabin Steward / Stewardess (River Cruise Ship)

Position: Cabin Steward / Stewardess
Department: Housekeeping
Immediate Superior: Housekeeper
Station: Guest Staterooms / Public Areas
Company: River Cruise Services Ltd (R.C.S.)

Position Overview

The Cabin Steward/Stewardess plays an essential role in ensuring the immaculate condition of the vessel’s interiors, upholding the highest standards of cleanliness and order in guest staterooms and public areas, while delivering exceptional customer service.

Key Responsibilities

Maintain ship cleanliness and restock amenities, minibar items, glassware, cutlery, and floral arrangements according to Standard Operating Procedures.
Prepare cabins on arrival day and maintain them daily in line with guest preferences and pre-voyage documentation.
Welcome guests on embarkation day, assist with familiarization of the ship, and escort them to their staterooms.
Uphold the highest hygiene standards and ensure guest issues, inquiries, and requests are recorded, followed up, and resolved immediately.
Respect guest privacy and adhere strictly to cabin service protocols.
Deliver guest services such as laundry, newspapers, cabin gifts, and VIP treatments.
Generate maintenance requests and report delays or progress to the Housekeeper.
Comply with Standard Operating Procedures, health and safety regulations, and HACCP standards.
Participate in trainings, briefings, and meetings.
Perform additional duties such as luggage service, loading, and garbage off-loading.
Take part in safety drills and understand assigned safety responsibilities.
Strive to reduce waste and breakage and ensure proper waste disposal.
Maintain exemplary conduct, support colleagues, and promote company standards at all times.
Adhere to uniform, image, and grooming standards.

Note: Cabin Steward/Stewardess and Laundry Attendant roles may overlap depending on operational needs.

Experience & Qualification Requirements

Minimum 1 year of experience in a similar position.
Basic communication skills in English and/or German.
Discretion in handling confidential information.
Flexible and able to work in a multicultural environment.
Professional appearance and positive, guest-focused attitude.
Good knowledge of housekeeping operations and strong attention to detail.

Salary & Benefits

Net salary: €1,550 – €1,850 per month
Service Points (tips): Expected additional €550 – €650 per month (average)
- Of this amount, €400 per month is guaranteed by the company
One day off per week onboard
Accommodation and meals provided onboard (typical for cruise ship employment)

Additional Information

The company may amend this job description as required. Duties and responsibilities may change in accordance with operational needs and company safety, quality, and environmental standards.

SZOBATAKARÍTÓ/CABINSTEWARD-ESS

Megjegyzés a jelentkezőnek/Note For Candidate