Job Title: Reservation Manager - Holiday Home

Location: Dubai, DU, United Arab Emirates

Job Type: Fulltime

About the Role

We are a Dubai-based tech enabled hospitality firm and a leading flexible stay rentals provider in the luxury hospitality sector. We bring an innovative approach to luxury accommodation experiences by curating premium properties in prime locations across Dubai and bolstering them with extensive services to ensure our guests have the best possible experience during their stays. Leveraging platforms like Airbnb, we aim to generate higher returns for our property owners. We are one of the best-funded operators in the UAE, with USD 2 million in capital, and are licensed by the Department of Economy and Tourism in Dubai (DET) to fully manage properties.

Job Responsibilities

Oversee and manage all reservation activities to ensure optimal occupancy and revenue generation for holiday homes.
Respond to guest inquiries and handle reservations through various platforms including but not limited to Airbnb.
Coordinate with housekeeping and maintenance teams to ensure properties meet quality standards before guest arrival.
Create and manage pricing strategies that reflect market trends and achieve company objectives.
Analyze reservation data and trends to forecast future occupancy rates and adjust strategies accordingly.
Develop and maintain strong relationships with guests to enhance guest experience and loyalty.
Monitor guest feedback and implement strategies for continuous improvement in services and operations.
Collaborate with the marketing team to promote properties and enhance online visibility.
Prepare regular reports on bookings, occupancy rates, and financial performance for management review.

Essential Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Proficiency in reservation management systems and Microsoft Office Suite.
Excellent verbal and written communication skills in English; proficiency in other languages is a plus.
Strong organizational skills and attention to detail.

Desired Experience

Minimum of 3 years of experience in hospitality management, specifically in reservations or front desk operations.
Experience with luxury or high-end accommodation is highly desirable.
Demonstrated experience in data analysis and revenue management.
Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment.