Position

Customer Service Coordinator (Import / Export Logistics)

Summary

The Customer Service Coordinator supports import and export logistics operations by coordinating shipments, managing customer communication, and ensuring timely and accurate delivery of services. This role serves as a key point of contact between customers, overseas partners, vendors, and internal teams to maintain efficient logistics operations.

Essential Duties

Provide customer service support for assigned accounts
Coordinate air and ocean import/export shipments with customers, overseas agents, and domestic vendors
Prepare quotations, service proposals, and shipment documentation
Obtain vendor rates and confirm pricing prior to shipment booking
Track shipments and communicate status updates to customers
Prepare operational reports and maintain shipment records
Follow standard operating procedures for assigned accounts
Troubleshoot operational issues and resolve discrepancies
Support team members and perform additional duties as assigned

Working Hours, Working Style

8:00~17:00、On-site

Working Location

Chicago metropolitan area, Illinois

Salary / Benefit

50-65K
Medical, Dental, and Vision beginning the 1st of the month following start date
401k with company match
Standard PTO
Bonus eligibility
Flexible Spending Accounts, Life Insurance, Disability Insurance, Tuition Assistance, Commuter Benefits, and other standard benefits

Holidays

Saturdays, Sundays, Holidays

Qualifications

3–5 years of experience in import/export logistics or freight forwarding operations
Knowledge of international shipping processes and documentation
Strong customer service and communication skills
Ability to manage multiple tasks and meet deadlines
Proficiency in Microsoft Office applications
Bilingual English/Japanese communication skills are a plus

Customer Service Coordinator II (Import...