Engagement Manager

Location: Remote
Time Zone: Must overlap significantly with US Eastern Time (EST)
Employment Type: Full-Time

About Us

We build modern growth systems for marketing teams by combining AI-powered workflows with a human expert layer.

Our platform helps companies scale content creation, distribution, and conversion—but we don’t stop at software. We pair our technology with managing editors, SEO writers, and strategists who work directly with clients to drive real outcomes.

In short: AI creates content at scale. Humans operate and optimize it.

Our mission is to help brands take control of their audience, create real demand, and become category leaders.

Company Stage & Traction

Founded ~1.5 years ago
Early-stage, high-growth company
Recently raised Series A and preparing for Series B
Trusted by leading technology brands

The Role: Engagement Manager (Strategy Sprint)

This Engagement Manager role is specialized and high-impact.

Instead of owning long-term accounts, you’ll focus on the first 8 weeks after a client signs—what we call the Strategy Sprint. This period is critical: it sets the foundation for long-term success and determines whether clients convert into ongoing engagements.

This role blends:

Consulting
Client management
Strategic communication
Light commercial ownership (without high-pressure sales)

You’ll be the primary owner of the client experience during onboarding, ensuring clarity, momentum, and confidence before handing the account off to a long-term Engagement Manager.

What You’ll Do

Own the Relationship Post-Signature

Become the primary point of contact immediately after a deal closes
Establish trust and credibility from day one

Lead Kickoff & Discovery

Run structured kickoff calls
Ask sharp, thoughtful questions to understand:
- The client’s business and market
- Their customers and ICPs
- Goals, KPIs, and success criteria
- Constraints, risks, and challenges

Translate Strategy into Client-Ready Insights

Internal teams produce personas, research, writing guidelines, and content
You do not create these assets
You clearly translate, contextualize, and present this work back to the client

Manage Stakeholders

Coordinate with marketing, product, or subject-matter experts on the client side
Learn the client’s language to ensure content reflects real expertise and credibility

Monitor Client Health & Resolve Blockers

Continuously assess:
- Client satisfaction
- Perceived value
- Velocity and engagement
Proactively step in to remove friction (e.g., slow approvals, unclear feedback)
Protect both client experience and internal team efficiency

Identify Conversion Signals Early

By weeks 2–3, develop a strong read on long-term conversion likelihood
If risks appear, dig in early to course-correct

Execute a Clean Handoff

At the end of the 8-week sprint, transition the client to a long-term Engagement Manager
Leave the client confident, excited, and set up for success

What We’re Looking For

Ideal Backgrounds

Content professionals who moved into Customer Success or Account Management
SEO Account Managers at MarTech or B2B SaaS companies
Candidates with prior upsell, renewal, or sales exposure

Must-Haves

Experience working with US-based clients
Availability during US Eastern Time (EST) hours
Experience in small to mid-sized, fast-moving companies (roughly 50–400 employees)
Strong communication skills with senior stakeholders

Strongly Preferred

Experience with well-known, reputable brands
Backgrounds beyond very small agencies
Comfort working across multiple industries

Key Traits

Sharp, curious, and structured thinker
Excellent at asking the right questions
Confident and energetic on calls
Builds trust quickly with clients
Reliable operator who follows through

What Success Looks Like

Owns Strategy Sprint accounts end-to-end
Clients view you as a strategic partner, not just a coordinator
Internal teams see you as organized, proactive, and dependable
High retention and smooth handoffs into long-term engagements

Why Join Us

High-impact role at a fast-growing, well-funded company
Direct ownership of the most important phase of the client lifecycle
Exposure to top-tier brands and modern AI-driven growth systems
Clear path to expanded responsibility as the company scales

Engagement Manager - 55927463283