JOB LOCATION: Remote
Salary: $3/Hour

JOB DESCRIPTION

The Walmart Virtual Assistant is responsible for managing daily store operations on Walmart Marketplace, including catalog management, order fulfillment, customer service, and account health monitoring, inventory, keyword research and brand shop management. This role requires strong attention to detail, problem-solving skills, and familiarity with Walmart’s platform policies and algorithm to ensure smooth business operations.

KEY RESPONSIBILITIES

Catalog Management: Oversee and maintain the organization of product information and listings within the Walmart platform.
Product Listing: Create, optimize, and manage product listings on Walmart.com.
Customer Service: Handle customer inquiries, feedback, and resolve issues related to Walmart orders and products.
Order Management: Process and manage all incoming orders efficiently including dispute/returns with data collection through the Walmart system.
Shipping Orders: Coordinate and ensure the timely and accurate shipment of orders to customers.
Analytics/Performance: Sales report monitoring, tracking of all item’s performance with tracking rate monitoring.
Walmart Fulfillment Services(WFS): Creating inbound order, monitoring inventory health, multi-channel solution(fulfillment for other marketplace and item conversion to WFS.
Brand Shop Management: Create and manage brand portal accounts for sellers.
Account Management: Manage and monitor the overall health and performance of the Walmart seller account.

LINE OF BUSINESS (LOB)

Walmart Virtual Assistance, focused on comprehensive operational management of a Walmart seller account.
Specialized in (e.g., Catalog Management, Product Listing, Order & Shipping Management, Customer Service, Analytics/Performance, WFS, Brand Shop Management and Account Health)
Focus Areas:
- Managing and optimizing product catalogs and listings on Walmart.com.
- Efficiently processing and coordinating customer orders and shipments.
- Providing direct customer service for Walmart-related inquiries.
- Overseeing and maintaining the overall health and performance of the Walmart seller account.
- Providing insights that could help and improve the seller's Walmart account.

QUALIFICATIONS

High School Graduate, College Undergraduate, or College Graduate.
With knowledge of e-commerce platforms, particularly Walmart Seller Center is a plus.
With a background in Finance and comfortable working with Excel/Google Sheets, including formulas, is a plus and other office applications.
With reasonable analytical and logical skills.
With good character and willing to work on a graveyard shift is a plus.
Fluent in English, both written and spoken.
Strong time-management skills and the ability to meet deadlines.
Willingness to undergo training and adapt to new processes.
Available for full-time work.

SYSTEM REQUIREMENTS

Main Device:

Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 8 GB and above
Storage: 112 GB
Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)

Backup Device:

Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 4 GB
Storage: 112 GB
Internet Connectivity: 10 MBPS

Note: The use of mobile phones or tablets is not accepted for this role.