Client Experience Manager

ESSENTIAL FUNCTION:
The Client Experience Manager exists for the purpose of providing top level support to clients. This is accomplished by managing client orders from start to finish, while placing all restock and supply orders, and to assist in the general business operations for our client’s experience.

PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties and responsibilities are essential in the daily execution of the position:
• Taking care of assigned accounts at the highest level. This includes contact via phone and email, placing orders for all of their supply needs, managing warehouse inventory and direct ship orders.
• Execute all responsibilities in alignment with the company’s EOS principles to drive accountability, collaboration, and organizational success.
• Emails and phone calls returned within the same day they are received. This is required for internal communication and customer communication on all levels.
• Request for pricing from customers provided within 24 hours, with few exceptions.
• Build relationships with the clients – from the top down. Provide consulting on needs pertaining to streamlining and savings for the customer.
• As a part of the CX (Client Experience) Team, will participate in everyday routines of answering the phones, weekly meetings, trainings, etc.
• Collaborate and assist with Client Account Managers to meet client needs.

MINIMUM QUALIFICATIONS & SKILLS:
• High school education (or equivalent), with post-secondary pursuit preferred
• Preferred experience in related field (i.e., business, client service)
• Ability to navigate computer proficiently, with programs or software systems experience
• Ability to plan effectively
• Self-Motivated
• Highly organized
• Excellent communications skills