Position: Claims & Operations Coordinator – Property Restoration

Location: Remote

Schedule: Full-time, with required 7:00 am UK start

Overview:

We are a specialist London-based cleaning and property restoration company working with leading insurers, loss adjusters, and high-net-worth clients following fire, flood, and biohazard incidents.

Due to continued growth, we are seeking a highly organised administrator to support the end-to-end management of cleaning work, restoration claims, and operational job delivery.

Role Overview
This is a fast-paced, hands-on role combining administrative responsibilities, client communication, and operational coordination. The successful candidate will play a key role in ensuring claims and jobs are managed efficiently from instruction through to completion and invoicing.

Key Responsibilities

Manage end-to-end claim progression
Liaise with insurers, loss adjusters, and clients
Coordinate and schedule field teams
Oversee operational job delivery to ensure smooth execution
Ensure all work is completed accurately and within service level agreements (SLAs)
Maintain clear and professional client communication
Support administrative processes related to claims and job tracking
Work closely with management, remote admin teams, and field technicians
Ensure workflows run efficiently from initial instruction through to completion and invoicing

Requirements

Strong attention to detail
Excellent communication skills
Ability to manage multiple live jobs simultaneously
Ability to maintain high service standards in a fast-paced environment
Highly organised and efficient working style

Experience & Skills

Experience in service-based operations
Comfortable working in a high-volume and fast paced environment
Proficiency with:
- Claims systems
- Spreadsheets (e.g. Excel)
- Job management software

Work Environment

Fast-paced and high-volume
Requires a proactive, organised, and quick-working individual
Collaborative work with management, remote teams, and field technicians

This role is ideal for someone who thrives in a dynamic environment and enjoys balancing administrative tasks with operational coordination.

Claims & Operations Coordinator - 17965