Enterprise Customer Success Manager

Location: Hybrid – Lisbon, Portugal

Seniority: Senior / Principal (5–8 years)

We’re looking for an experienced Enterprise Customer Success Manager to own and drive success across a strategic portfolio of enterprise customers. This is a senior, consultative role for someone who thrives in complex, data-driven environments and enjoys partnering with executive-level stakeholders.

You’ll act as a trusted advisor, ensuring customers realize measurable value, adopt solutions effectively, and achieve their business goals throughout the full customer lifecycle.

What you’ll do

Own a book of enterprise customers, driving value, adoption, retention, and expansion
Build and execute customer success strategies aligned to business goals, KPIs, and outcomes
Use data to identify trends, forecast account health, and tell compelling value stories
Proactively identify and mitigate churn risks, leading cross-functional action plans
Partner closely with Sales, Solutions Consultants, and internal teams on account planning
Engage senior stakeholders (Director level and above) as a trusted advisor
Manage complex customer situations and escalations with confidence and empathy

What we’re looking for

5–8 years of experience in Customer Success, Account Management, or a consultative client-facing role
Proven experience managing enterprise accounts in a B2B SaaS or technology environment
Strong data analysis and storytelling skills
Experience building success plans, value frameworks, and adoption strategies
Comfortable working cross-functionally and influencing without authority

Nice to have

Experience with Digital Operations / IT Operations environments
Familiarity with maturity models and value realization frameworks
Background in fast-growing, data-driven SaaS companies

PD - Enterprise Customer Success Manager