LOOKING FOR TOP STELLAR CANDIDATES FROM SOUTH AFRICA

Position: Customer Success Manager
Location: Remote (South Africa)
Compensation: $2,000 (Final offer depends on client approval and overall candidates' skills and experience)
Employment Type: Full-Time

About the company

Our client partners with car dealerships to provide solutions that help them improve performance, drive revenue, and operate more efficiently. As the company continues to grow, maintaining strong and consistent client relationships is critical to long-term success and referral-driven expansion.

The Opportunity

Our client is hiring a dedicated Customer Success Manager (CSM) to build and maintain strong relationships with dealership clients. Currently, local managers are heavily focused on field operations, resulting in inconsistent client communication. This role will ensure every client receives proactive, ongoing engagement and support. The ideal candidate is highly persistent, relationship-driven, and comfortable engaging hard-to-reach dealership managers across multiple communication channels.

Key Responsibilities

1. Client Relationship Management

Develop and maintain strong, long-term relationships with assigned dealership accounts
Conduct consistent weekly outreach to ensure engagement and satisfaction
Serve as the primary point of contact for client communication

2. Proactive Outreach & Engagement

Use multi-channel outreach strategies (phone, email, text, video messages)
Persistently follow up with hard-to-reach dealership managers
Make high-volume outbound calls when necessary (100+ attempts if required to connect)
Ensure no account goes inactive due to lack of communication

3. Account Growth & Retention

Identify upsell and referral opportunities within existing accounts
Drive new business through strong client relationships
Monitor client health and proactively address risks

4. Pipeline & CRM Management

Track all communication and follow-ups in CRM
Maintain accurate notes and next steps for each account
Ensure consistent pipeline visibility and reporting

Required Experience & Skills

2+ years of Customer Success, Account Management, or Relationship Management experience
Experience managing B2B accounts (automotive industry experience is a plus)
Strong phone presence and comfort with high-volume outbound calling
Experience using CRM systems to manage pipelines and follow-ups
Excellent written and verbal English communication skills

Note: Please submit your resume in ENGLISH; otherwise, your application may not be processed. We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application. If selected for the role, the final offer will be at the client’s discretion and will depend on your interview performance, skills, and experience.

Customer Success Manager (South Africa) - 18003