Account Property Manager

Full-Time | Remote | EST Hours

About the Company

We are a growing property management firm supporting landlords and real estate investors in one of the largest rental markets in the United States. Our mission is to help property owners operate efficiently while ensuring residents feel supported and at home.

We pride ourselves on:

Exceptional customer service
Fast, solution-oriented responses
Clear and transparent communication
Operational excellence

Role Overview

We are seeking a highly organized and detail-driven Account Property Manager to serve as the primary liaison between property owners, tenants, and vendors. This role is central to maintaining strong relationships, ensuring timely resolution of maintenance issues, and delivering a consistently positive client experience.

This position is ideal for someone who thrives in a fast-paced, service-oriented environment and excels at multitasking, communication, and process management.

Key Responsibilities

Owner & Tenant Communication

Act as the main point of contact for assigned property owners and tenants
Deliver clear, professional, and timely updates
Build trust through consistent and transparent communication

Work Order & Maintenance Coordination

Manage the full lifecycle of work orders (entry → scheduling → follow-up → closure)
Coordinate vendor scheduling and service timelines
Ensure maintenance issues are resolved efficiently

Vendor Management

Communicate effectively with vendors and contractors
Solicit, review, and evaluate bids for special projects
Track job progress and completion quality

Inspections & Property Oversight

Schedule property inspections and spot checks
Document findings and coordinate follow-up actions

Accounting & Billing Collaboration

Partner with the accounting team to resolve invoice discrepancies
Support accurate billing and expense tracking

Required Skills

Exceptional written and verbal English communication
Strong English reading comprehension and rapid information processing
Ability to build rapport with diverse personalities
Detail-oriented with strong organizational skills
Excellent time management and multitasking ability
Proactive problem-solving mindset
Comfortable navigating multiple digital tools and systems

Preferred Qualifications

Bachelor’s degree in Business Administration or related field
2–3 years of experience in property management and/or customer service
Experience with property management platforms (AppFolio, Buildium, etc.)

Technical Requirements

Advanced / Fluent English
Proficiency with property management software
High-speed wired internet connection (200 Mbps minimum)
Windows 10/11 or MacOS
Minimum 4 GB RAM, Intel i5 (or equivalent)

Work Environment

Fully remote
Structured, deadline-driven workflow
Collaborative team setting

Schedule

Monday – Friday
9:00 AM – 6:00 PM EST
(1-hour unpaid lunch)

Who This Role is Ideal For

Strong communicators
Highly organized operators
Detail-obsessed professionals
Customer-experience focused individuals
Calm problem solvers

Account Manager (Property Management) - 56645909359