Restaurant Partner Fulfillment Coordinator (Client Marketing/Social Media Coordinator)

Type: Full time, Remote
Reports to: Head of Partnerships

About the Company

We are a consumer health app that helps users find restaurants that cook without seed oils. We have a paid restaurant verification program with three subscription tiers, each with specific marketing deliverables.

The Opportunity

You will own the end to end fulfillment of content and marketing deliverables owed to our restaurant partners based on their subscription tier. This means tracking what each partner is owed, coordinating with internal teams including content, design, and social to produce it, and ensuring timely delivery. No partner should ever have to chase us for deliverables.

Subscription Tiers and Deliverables

Basic Verification

Verified listing on the app
Verification badge
Onboarding box including QR tent, stickers, and info card

Spotlight Verification

Everything in Basic, plus:

Enhanced map marker
Priority placement
One email blast to local subscribers
One push notification to the city

VIP Marketing Package

Everything in Spotlight, plus:

Two custom Instagram Reels
One Instagram story feature
Two email blasts
Two push notifications
Collaboration post coordination
Monthly performance report

A la carte upsells are also available, including city or state email blasts, push notifications, and Instagram stories. These require meticulous fulfillment tracking.

Day to Day Responsibilities

Master Fulfillment Tracking
Maintain a master tracker mapping each restaurant subscription through Stripe to their owed deliverables and completion status.

Content Coordination
Work with the content team including the video editor and social manager to schedule and produce Instagram Reels, stories, and collaboration posts.

Marketing Scheduling
Coordinate email blast and push notification scheduling with the marketing team.

Logistics Tracking
Track onboarding box shipments including QR tents, stickers, and welcome materials.

Partner Communication
Send proactive status updates to partners and manage communication threads, ensuring no email goes unanswered for more than 48 hours.

Internal Reporting
Flag overdue deliverables to leadership before partners notice and pull basic app analytics such as listing taps and views for partner reports.

Onboarding Support
Assist with onboarding new restaurant partners by collecting assets and scheduling content.

Requirements

Project Management Experience, 2 plus years
Proven ability tracking multiple concurrent deliverables across different teams.

Elite Communication
Strong written English for direct interaction with restaurant owners and marketing directors.

Tracker Proficiency
Highly proficient in Google Sheets, Notion, or similar project management software.

Proactive Spirit
If something is late, you flag it before leadership or the client has to ask.

Detail Oriented
Every partner has a specific set of deliverables, and you ensure none slip through the cracks.

Tech Savvy
Familiarity with social media content production workflows including scheduling and approvals. Experience with Stripe, CRM systems, or subscription management is a major plus.

Nice to Have

Experience in the hospitality, restaurant, or food industry
Familiarity with tools such as Firebase, Notion, Customer.io, or similar platforms
Previous experience managing B2B client deliverables

Work Hours

US business hours overlap required with a minimum of four hours between 9 AM and 6 PM Central Time. Responsive communication is critical for this role.

Client Marketing/Social Media Coordinato (Remote SA/LATAM) - 56763329549