Position: Technical Customer Service Manager – Spain

Company Overview:
International technology company specialized in manufacturing plastic thermoforming machines and packaging equipment. With a long-standing family history and global presence, the company employs several hundred people and conducts a major part of its sales internationally. The Spanish branch is responsible for selling machines and spare parts, as well as providing after-sales service and customer training.

Position and Mobility:

Reports to the regional general manager
Frequent travel to clients in Spain and occasionally other countries in the region
Possible international travel to the headquarters for machine deliveries with clients

Role Mission:
Act as the primary technical contact for assigned clients, handling all service-related matters with full autonomy and responsibility.
Key Responsibilities:

Installation and Commissioning
- Ensure proper reception of new installations with the sales team and clients
- Perform assembly and commissioning in collaboration with international technical teams
After-Sales Service and Training
- Conduct maintenance and technical support interventions
- Provide training to clients on machine operation and performance optimization
- Update after-sales technical documentation
Technical and Sales Support
- Support sales of spare parts, upgrades, maintenance contracts, and services
- Manage hotline and prepare quotations for spare parts and services
- Define spare parts lists with detailed documentation, including photos if needed
Reporting and Follow-Up
- Prepare client intervention reports and internal company reports
- Coordinate and follow up on corrective or commercial actions
Additional Responsibilities
- Temporary substitution for other department heads if needed
- Support the customer service team as required

Skills and Competencies Required:

Analytical skills, quick decision-making, and geographic mobility
Experience working in industrial, sometimes noisy or challenging environments

Technical Skills:

Knowledge of industrial maintenance, electromechanics, and automation
Ability to read electrical and pneumatic diagrams
Manual dexterity, precision, and speed

Personal Skills:

Teamwork, observation, and responsiveness
Methodical, rigorous, and customer-oriented
Stress resistance and strong report-writing skills

Education and Experience:

Degree in electromechanics, industrial maintenance, automation, or equivalent
Minimum 10 years of professional experience
Fluent in Spanish and English

Compensation and Benefits:

Salary according to profile, with fixed and variable components based on spare parts and service sales
Company vehicle provided

Technical Service Manager Spain