Director of Commercial Operations

Join a team that puts people at the center of everything.

At Spin, recruitment is about more than filling roles; it’s about creating real human connections. We partner with leading U.S. companies to help them hire exceptional talent through a true direct-hire process, ensuring candidates join our clients’ teams directly while we support them throughout the journey.

About our partner: Join a fast-growing, multi-state consumer brand operating in a highly regulated and rapidly evolving industry. Known for its premium products, disciplined execution, and strong retail partnerships, the company combines operational rigor with bold brand strategy to scale responsibly across markets. With a focus on data-driven decision-making, margin integrity, and sustainable growth, the company continues to build a high-performance commercial engine designed for long-term leadership in its category.

About the role: The Director of Commercial Operations serves as the operational architect and strategic partner to the VP of Sales, responsible for designing, governing, and continuously elevating the commercial operating system across multiple states. This is not a reporting or support function—it is a high-visibility leadership role that ensures commercial strategy is disciplined, scalable, and rooted in data. Acting as an extension of executive sales leadership, this role brings clarity to ambiguity, anticipates risk before it materializes, and provides independent, executive-level guidance to State Commercial Directors and Sales teams. With direct impact on revenue performance, margin integrity, team effectiveness, and multi-state scalability, this role is central to the company’s continued growth trajectory.

What You'll Do

Commercial Operating System & Governance
Design and continuously improve the commercial operating framework across all markets.
Establish performance cadences, scorecards, and standardized KPIs across states.
Lead monthly business reviews with executive-ready insights and forward-looking recommendations.
Ensure forecasting discipline, prioritization rigor, and margin accountability across the commercial team.
Serve as escalation support for complex analytical or strategic commercial questions.
Collaborate with operations teams on supply chain forecasting and production planning
Strategic Commercial Decision Support
Act as a thought partner to the VP of Sales in shaping promotional strategy, pricing discipline, focus account prioritization, and territory optimization.
Evaluate high-impact commercial tradeoffs (discount structures, headcount investments, territory realignments, strategic accounts).
Develop forward-looking models that inform investment decisions and risk mitigation.
Challenge assumptions and elevate the level of commercial debate.
This role is expected to independently frame problems — not just answer them.
Revenue & Margin Architecture
Establish guardrails around promotional ROI, discount thresholds, and financial impact modeling.
Lead pre- and post-promotion evaluation frameworks to drive margin accountability.
Partner with Finance to align revenue growth with profitability objectives.
Improve forecast accuracy and commercial planning reliability.
Cross-State Performance Intelligence
Identify patterns, risks, and opportunities across markets.
Surface early warning indicators for underperformance.
Recommend corrective actions grounded in data.
Translate analytics into clear, actionable directives for state leaders.
Systems Leadership & Process Automation
Own governance and optimization of CRM (HubSpot), ERP (Acumatica), and analytics tools.
Lead automation initiatives that reduce manual reporting and increase data integrity.
Establish data standards and reporting discipline across the organization.
Improve cross-functional workflows between Sales, Operations, and Finance.
Collaborate with operations on the development and implementation of new SOPs.
Commercial Enablement & Team Elevation
Lead commercial onboarding and systems training.
Raise data literacy and analytical rigor across the commercial organization.
Provide independent answers and guidance to State Commercial Directors and AEs.
Step in confidently to represent Commercial leadership when needed

What You Bring

8–10+ years of progressive experience in commercial ops, revenue ops, strategic finance, consulting, or similar leadership environments.
Demonstrated experience designing performance frameworks — not just reporting outputs.
Strong financial modeling expertise and comfort influencing executive-level decisions.
Experience partnering directly with senior sales leadership.
Proven ability to operate independently and anticipate needs.
Deep systems fluency (CRM, ERP, BI tools) with a governance mindset.
Experience improving forecast accuracy, margin discipline, and sales process rigor.
Executive presence and the ability to challenge constructively.
Preferred:
SQL fluency and structured data experience.
Experience automating reporting using AI/LLM tools.
Experience in regulated or multi-state environments.
Cannabis industry experience strongly preferred; a passion for cannabis is a must

Salary & Benefits

Location: Remote in the USA (Travel to active markets as needed)
Salary: $140,000 / year
This is a full-time, long-term position.
The position is immediately available.
Work from home.
Monday through Friday, during regular business hours.

Ready to apply?

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Commercial Operations Director