Job Title: Bookkeeper + Customer Support Specialist (Remote)

Location: Remote (Must overlap with Eastern Time working hours)
Salary: $1,500–$1,700 USD/month (Negotiable based on experience)
Contract Type: Full-time (40 hours/week)
Start Date: ASAP (Urgent Hire)
Employment Model: Direct Hire

About the Role

We are seeking a highly organized and proactive Mid-Level Bookkeeper + Customer Support Specialist to support a founder-led, multi-entity business portfolio. This role blends financial management with light operational support and requires someone comfortable working across multiple entities in a dynamic startup environment.

The primary focus is bookkeeping and financial clarity. The secondary focus is managing a shared inbox and handling basic customer inquiries. This is not a call center role — support is primarily email-based.

You will work directly with founders and play a key role in improving financial visibility, tracking profitability, and supporting investor readiness.

Businesses You Will Support

E-commerce / DTC brand
Real estate development business
Property management company
Content creator business
Some personal financial tracking

Key Responsibilities

Bookkeeping & Finance (Primary Focus)

Manage bookkeeping across multiple entities
Organize and categorize expenses (business + limited personal tracking)
Handle Accounts Receivable (A/R) and Accounts Payable (A/P)
Track margins, cost per order, and unit economics
Perform profitability analysis across products and entities
Build and maintain financial clarity dashboards (currently Excel-based)
Clean and structure financial data for investor readiness
Support accounting system evaluation or migration (QuickBooks knowledge preferred, but not currently in use)
Ensure accurate financial reporting to support strategic decisions

Customer Support (Secondary Responsibility)

Manage the shared info@ inbox
Respond to basic customer inquiries:
- Damaged items
- Incorrect shipments
- Shipping timelines
Manage TikTok Shop inquiries
Escalate complex issues to founders when necessary

This is a low-volume, primarily email-based support function.

Required Skills & Qualifications

Technical / Hard Skills

Strong bookkeeping experience (multi-entity experience preferred)
Advanced Excel proficiency (formulas, dashboards, financial modeling)
Experience managing multiple business accounts
Deep understanding of:
- COGS
- Cost per order
- Margin tracking
- Unit economics
A/R and A/P management experience
Experience with e-commerce financials (Shopify familiarity is a bonus)
Comfortable learning or recommending accounting software (QuickBooks knowledge preferred)
Strong written English communication skills for customer email handling

Seniority Level

Mid-level bookkeeper
(Not entry-level, not CFO-level)

Soft Skills & Cultural Fit

Highly organized and structured
Proactive and solutions-oriented
Comfortable in startup environments
Adaptable and flexible (role blends finance + light support)
Strong ownership mentality
Comfortable wearing multiple hats
Discreet when handling personal and business finances
Independent worker
Entrepreneurial mindset
Low ego, high reliability
Comfortable working directly with founders

Bookkeeper & Customer Support - 18212