About Noovo

Noovo is redefining van life through design, comfort, and craftsmanship. Built on premium chassis with European-inspired interiors, every Noovo van is designed to feel like home wherever the road leads. Headquartered in Las Vegas, Noovo is one of the fastest-growing lifestyle vehicle brands in the U.S., known for its modern aesthetic, transparent process, and authentic community of travelers who choose to live differently.

Role Summary

The Sr. Manager of After-Sales Operations leads and scales Noovo’s after-sales service organization. This role owns service structure, performance, and warranty execution, serving as the escalation point for critical issues while ensuring fast, consistent resolution and a premium owner experience.

Key Responsibilities

After-Sales Leadership & Operations

Lead the after-sales organization, including service coordinators, mobile technicians, and partners
Define SOPs, KPIs, and governance; establish regular executive reporting
Optimize processes
Act as escalation point for complex service and warranty issues
Support capacity planning and workload balancing
Manage a current team of 2

Service & Warranty Execution

Own end-to-end service and warranty workflows, from intake to closure
Ensure cases meet SLAs and are fully documented
Oversee technician dispatch, service partners, and parts logistics
Monitor core KPIs (response time, resolution time, backlog, cost, first-time fix rate)

Production Feedback & Continuous Improvement

Identify recurring issues and provide actionable feedback to Production and Engineering
Support root-cause analysis, corrective actions, recalls, and manufacturer bulletins
Manage relationships with key component manufacturers

Systems, Data & Reporting

Own HubSpot Service Hub and Monday.com
Ensure data accuracy, reporting, and compliance
Provide visibility into service performance, warranty costs, and trends

Owner Experience

Ensure after-sales execution supports a premium, frictionless owner experience

Qualifications

Demonstrated ability to manage and develop a team
Foster collaborative relationships and increase customer satisfaction
Superior ability drives favorable outcomes through strategic negotiations
8 years or more in the Claim/Warrantee field

Compensation & Benefits

Salary Range: $110,000- $125,000 per year + bonus
Medical, dental, and vision insurance
Paid time off and company holidays
401k
Travel opportunities for national events and brand activations
Growth potential within a rapidly scaling, design-forward company