Application Support Officer (on site) – ASO/03/26

Our client is seeking an Application Support Officer to provide day-to-day support for our application at the client’s premises.

Duties and Responsibilities

Provide daily on-site support to users of the application
Assist users with system navigation, processes, and correct usage
Handle user questions, incidents, and support requests
Troubleshoot application-related issues and provide timely resolutions
Escalate technical or complex issues to internal teams and follow up accordingly
Identify recurring issues and communicate feedback for system improvement
Support user testing and validation activities when required
Keep records of support requests, issues, and resolutions
Maintain effective communication and a positive working relationship with client stakeholders

Requirements

Good working knowledge of Microsoft Office applications.
Basic IT knowledge and familiarity with business applications
Strong communication and interpersonal skills.
Ability to understand and explain system-related issues clearly to users.
Comfortable working on-site at a client location on a full-time basis.
Good organisational skills.
Previous experience in application support, IT support, customer support will be considered an advantage.

What We Offer

Starting annual gross salary €16.900, increasing to €18.200 upon completion of one year of service and to €19.500 upon completion of two years of service.
21 days annual leave.

Note that this is a full-time, on-site role at the client’s premises, with working hours from Monday to Friday, 07:30 to 16:00 (30 min break).