______________________________________________________________________

Role: Operations Analyst
Priority Location: Any
Working Hours: 8AM - 5PM (Mon - Fri) EST
Salary Range: $1800 - $3000 USD per month. (The final offer is at the client’s discretion)
Type of contract: Independent Contractor
Type of job: Remote

Role Overview:

We are looking for an Operations Analyst to lead and scale our global logistics network. You will work closely with our carriers, global third-party logistics providers (3PLs) and internal software and data teams. It will require fast paced problem solving, innovative thinking, and startup flexibility. A successful candidate will be self-driven, versatile, and flexible.

Key Responsibilities:

Interface with warehouses located around the world to create scalable operation improvements working with their WMS, staff and billing
Quickly become an expert in multiple warehouse software systems and work closely with internal engineering teams to connect the systems and provide analysis
Manage and monitor the performance of many freight and parcel shipments, while developing reporting and processes to streamline
Address escalations from support teams and develop documentation and self-service tools that can be utilized internally
Diagnose and address customs clearance issues and work with external clients

Qualifications & Skills:

Bachelor’s degree in business, operations or engineering
2+ years in fulfillment, business operations, or analytics at high-growth tech/operations company, consulting, or investment banking
Flexibility to work across multiple time zones but primarily in EST/CST hours
Analytical and precise problem solver
High acumen; able to rapidly learn many subject matters
Strong problem solving and debugging skills; solves immediate problems with a bent towards building long term solutions
History of Process Documentation and Improvement
Willingness to jump in and figure things out even when outside of your specific scope / comfort zone.

Preferences:

Experience working with 3PLs and fulfillment centers
Quantitative or technical skills e.g. SQL, Python, math
Experience with freight, customs, taxes or product compliance
Experience with high volume Ecommerce small pack shipping

Operations Analyst | Pangaea - 18268