Product Portfolio & Process Manager

Role Overview

We are seeking a highly organised, process-driven Product Portfolio & Process Manager to take ownership of our end-to-end product portfolio management framework. This role will be responsible for driving the effectiveness of our Product Review Committee, overseeing all demand management processes, ensuring clear and consistent product decision-making, and continuously improving how our product organisation operates.

This person will be the central coordinator of product processes across the product organisation—enabling Product Managers to focus on product strategy, customer value, and achieving product-market fit.

Key Responsibilities

1. Product Portfolio Ownership

Act as the single owner of our product portfolio management processes.
Maintain a clear, accurate, and up-to-date view of the full product portfolio, including roadmap status, lifecycle stage, KPIs, and dependencies.
Ensure prioritisation frameworks are followed and that decisions have clear rationale and traceability.
Partner with Product Managers to ensure portfolio planning aligns with strategy, customer needs, and business objectives.

2. Product Review Committee Management

Own the coordination, agenda setting, and preparation for the Product Review Committee.
Ensure all proposals and updates are complete, consistent, and decision-ready.
Facilitate discussions to ensure clarity of decisions, ownership, and next steps.
Track outcomes and ensure decisions are communicated and executed.

3. Demand Management & Intake

Lead the product intake and demand management process across the organisation.
Implement and evolve frameworks to govern how new ideas, enhancements, and customer requests are assessed and prioritised.

Ensure stakeholders have a clear understanding of timelines, requirements, and evaluation criteria.
Serve as the first point of triage for new product or change requests.

4. Process Management & Continuous Improvement

Continuously evaluate and improve product operating processes, templates, and governance structures.
Establish and maintain documentation of product standards, decision logs, workflows, and best practices.
Introduce tools and methods that improve transparency, efficiency, and alignment across teams.

5. Reporting & Insights

Develop recurring reporting for leadership on product portfolio health, progress, risks, and opportunities.
Build dashboards and scorecards that provide data-driven insights for decision-making.
Ensure visibility into capacity, demand pipelines, delivery progress, dependencies, and risks.

6. Cross-Functional Alignment

Work closely with Product Managers, Engineering, Strategy, Finance, and Operations to ensure smooth execution of product governance.
Serve as a neutral, process-focused leader who ensures alignment and removes ambiguity from product decision-making.
Champion a culture of transparency, accountability, and customer focus within product processes.

Required Skills & Experience

5+ years’ experience in Product Operations, Product Portfolio Management, PMO, Product Governance, or similar roles.
Proven experience managing demand intake, prioritisation frameworks, or portfolio governance processes.
Strong understanding of product lifecycle management and modern product development practices.
Exceptional organisational, facilitation, and communication skills.
Ability to work with senior leaders and coordinate across multiple stakeholders.
Data-driven mindset with experience producing concise but insightful reporting.
Experience with tooling such as Jira, Aha!, Productboard, Asana, or similar product/portfolio management software.

Nice to Have

Experience working in financial services, fintech, or regulated environments.
Exposure to scaled product organisations or growth-stage companies.
Background in process improvement methodologies (Lean, Six Sigma, etc.).
Ability to implement or optimise tooling for product process workflows.

Personal Attributes

Highly organised and detail-oriented.
Skilled facilitator with strong influencing ability.
Process-driven but pragmatic—knows how to build frameworks that empower rather than burden teams.
Comfortable operating in ambiguous or evolving environments.
Passionate about creating clarity, consistency, and alignment.