Full-Time Dispatcher + Operations Admin

Location: Remote
Schedule: Monday–Friday, 8:00 AM – 4:00 PM (US Central Time)
Industry: Home Services (Plumbing)
Employment Type: Full-Time

About the Role

A growing plumbing company is seeking a reliable, proactive Dispatcher + Operations Admin to support daily service operations while strengthening internal organization systems.

This role combines front-line dispatch responsibilities with operational improvement initiatives. You will manage incoming calls, coordinate technicians, and oversee inbox communications — while also building structure behind the scenes through organized trackers, workflow systems, and process documentation.

We are looking for someone who takes ownership, thinks critically, and implements structure without constant supervision. Speed in hiring is important, and we are seeking someone ready to commit long-term.

Primary Responsibilities

Dispatch & Customer Communication

Answer incoming calls professionally and calmly
Schedule and dispatch service technicians efficiently
Handle escalations with composure and sound judgment
Send appointment confirmations and follow-ups
Maintain daily inbox management (achieve zero inbox daily)

Job & Workflow Tracking

Maintain accurate job tracking inside Google Sheets
Ensure technician schedules and service updates are documented clearly
Monitor job progress and flag issues proactively

Growth & Operational Responsibilities

Build and improve structured Google Sheets trackers from scratch
Create organized email triage systems
Document processes and create internal SOPs
Identify workflow inefficiencies and implement simple improvements
Strengthen internal organization as the company scales

Ideal Candidate Profile

Excellent spoken and written English (C1 level or higher)
Calm and professional under pressure
Highly organized and structured thinker
Comfortable building and optimizing Google Sheets independently
Strong critical thinking skills
Proactive self-starter who does not wait for direction
Comfortable handling daily customer communication
Seeking a stable, long-term role
Available during US Central working hours

What Success Looks Like

Calls are handled professionally and efficiently
Technicians are dispatched smoothly with minimal confusion
The inbox is consistently organized and up to date
Internal tracking systems become cleaner and more structured
Workflows improve over time due to your initiative

Office Admin / Dispatch Coordinator - 57469508281