Regional Head of Partnerships

Join a team that puts people at the center of everything.
At Spin, recruitment is about more than filling roles; it’s about creating real human connections. We partner with leading U.S. companies to help them hire exceptional talent through a true direct-hire process, ensuring candidates join our clients’ teams directly while we support them throughout the journey.

About our partner: Join a specialist equipment management solutions provider supporting large manufacturing companies across the UK, Ireland, Europe, and North America. With offices in major international hubs, the company manages large-scale equipment pools used to distribute products to market, primarily within the fast-moving consumer goods (FMCG) sector. Its clients include some of the world’s most recognized brands, such as Coca-Cola, Carlsberg-Britvic, Danone, Nivea, and Kenvue. By overseeing assets like pallets, totes, baskets, and trays across complex supply chains, the company helps global manufacturers improve operational efficiency, reduce costs, and maintain reliable product distribution.

About the role: The Regional Head of Partnerships (US) is a leadership role responsible for strengthening and expanding customer relationships across the U.S. market while ensuring an exceptional experience across all client touchpoints. This role oversees a team of Partnership Success Managers, guiding performance, driving engagement strategies, and ensuring customers receive consistent, high-quality service. In addition to leading the partnership team, the role plays a key part in commercial negotiations, customer retention, and long-term strategic planning, helping align operational execution with broader business growth objectives.

What You'll Do

Leadership:
Develop and implement a comprehensive customer relationship strategy aligned with the company’s goals and vision.
Identify opportunities for growth within the customer base and develop initiatives to maximize customer retention and loyalty.
Work as part of the management team to define and deliver the long-term strategy of the business, ensuring that customer-centricity is a core component of the company’s vision.
Commercial Negotiations:
Support the Global Head of Partnerships in commercial negotiations with key clients and partners.
Take the lead on negotiations wherever applicable, ensuring favourable terms for the company while maintaining strong customer relationships.
Create, negotiate, and finalise customer contracts, ensuring that they align with both customer needs and company objectives.
Team Management:
Lead, mentor, and develop a team of Partnership Success Managers, fostering a culture of excellence and continuous improvement.
Set clear performance objectives for the team and regularly monitor progress against these goals.
Provide coaching, guidance, and support to ensure the team is equipped to meet the needs of customers effectively.
Customer Engagement:
Cultivate strong relationships with key clients, acting as a senior point of contact for escalations and strategic discussions.
Work closely with Partnership Success Managers to understand client needs and ensure these are met or exceeded.
Oversee the development and implementation of customer feedback mechanisms and use insights to drive improvements.
Be closely aligned with the customer’s needs while remaining removed from routine transactional processes.
Collaboration and Cross-Functional Coordination:
Collaborate with other departments, including Sales, Marketing, and Operations, to ensure a seamless customer experience.
Provide customer insights and feedback to inform product development, marketing campaigns, and service enhancements.
Reporting and Analysis:
Develop and maintain key performance indicators (KPIs) to measure customer satisfaction, retention, and overall relationship health.
Provide regular reports to the Global Head of Partnerships, highlighting successes, challenges, and areas for improvement.
Analyse trends and data to proactively address issues and identify opportunities for customer relationship enhancement.
Innovation and Continuous Improvement:
Build strong relationships with poolers and key industry stakeholders to leverage these networks in driving successful outcomes for the customer.
Stay up to date with industry trends and best practices in customer relationship management.
Lead initiatives to innovate and improve customer engagement strategies and processes.

What You Bring

Education:
Bachelor’s degree in business, marketing, or a related field. A master’s degree or relevant certification in Customer Relationship Management is a plus.
Experience:
8+ years of experience in customer relationship management, with at least 3 years in a management role.
Proven track record of managing and developing high-performing teams.
Strong background in customer engagement, retention strategies, and client satisfaction metrics.
Experience in commercial negotiations and contract management.
Skills and Competencies:
Excellent leadership and people management skills.
Strong strategic thinking and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to analyse data and use insights to drive decisions.
Proficiency in CRM software and tools.
Strong negotiation and contract management skills.
Key Attributes:
Customer-focused mindset with a passion for building lasting relationships.
Proactive and results-oriented with a strong sense of ownership.
Ability to thrive in a fast-paced, dynamic environment.
Logical thinker with a focus on long-term business success.

Salary & Benefits

Location: Remote in the USA (US/ East Coast)
Competitive Pay: We hire top talent and compensate accordingly.
This is a full-time, long-term position.
The position is immediately available.
Work from home.
Monday through Friday, during regular business hours- EST.
Additional perks and benefits.

Ready to apply?
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