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Role: Client Strategy Manager

Priority Location: Latin America and South Africa

Working Hours: 10AM - 6PM (Mon - Fri) EST

Salary Range: $2500 - $3500 USD ($) per month

(The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor

Type of job: Remote

Role Overview:

You will act as the expertise hub: analyzing client goals, crafting SEO strategies (e.g., audits, keyword roadmaps), answering technical queries confidently, and briefing teams via SOPs. They escalate only edge cases, ensuring 80%+ client questions resolve without founder input.

Key Responsibilities:

Lead strategy calls/RFPs: Putting together strategy plans for new clients (landing page targeting, blog article targeting)
Handle SEO expertise: Respond to questions on rankings, backlinks, Core Web Vitals using tools like Ahrefs/SEMrush.
Oversee coordinators: Guide reporting, inquiries, and cross-team handoffs for seamless ops.
Drive retention/upsell: Spot opportunities from data, propose expansions.
Experience with SaaS, or International based companies. We're not looking for candidates that primarily have local SEO experience, it’s not relevant to our clients.
Coordinating and managing the workflow across various teams ( Keyword Research, Writing, Editing, Publishing & Backlink Building Teams) while maintaining clear communication and accountability to ensure deliverables are met on time
Providing strategic guidance and feedback to clients
Execute client strategy deliverables by utilizing internal tools to generate comprehensive page plans
Share written SEO progress updates with clients

Qualifications & Skills:

3+ years experience in a similar role
Experience working with SaaS or service-based companies, not just local businesses
Strong strategic thinking and the ability to identify the right SEO actions to take
Excellent coordination and management skills to oversee the various internal teams
Good client communication skills, able to present ideas and provide feedback professionally
Independent problem-solving and the ability to come up with solutions on their own
Understanding and in-depth experience of core SEO concepts like keyword research, on-page optimization, link building, etc.and platforms such as Ahrefs, SpyFu, Google Search Console & Google Analytics 4
Data analysis and reporting skills to track and communicate campaign performance

Impact of the Role:

Handles 80% expertise + upsell
Metrics: NPS 9+, churn <5%
<3 hour response time to clients' inquiries
All client deliverables on-time and in accordance with quality standards

Client Strategy Manager - 18301