Director of Operations

Location: Remote (U.S.-based preferred)
Company: Confidential Real Estate Organization
Team Size: 70+ | High-Growth | Residential Real Estate

About the Company

We are a high-performing, fast-growing residential real estate organization operating at the top tier of our market, with over 70 team members and $1B+ in annual transaction volume.

Our business is built on a clearly defined and actively managed operating system — one that prioritizes accountability, performance, and continuous improvement. We are now entering our next phase of growth and are investing in operational leadership to match the caliber of our people and production.

The Opportunity

We are hiring a Director of Operations to serve as the operational backbone of the organization.

This is not a maintenance role — this is a build and scale role.

You will take ownership of the systems, processes, and infrastructure that enable the business to operate efficiently at scale. Your mandate is to eliminate inefficiencies, modernize workflows, implement automation, and create a high-performance operating environment for the entire team.

This role carries real ownership, decision-making authority, and accountability for outcomes.

What You’ll Own

Operations Team Leadership
- Manage and develop the administrative team
- Set performance standards, accountability, and KPIs
Process & Systems Infrastructure
- Build, document, and enforce SOPs across all core workflows
- Identify inefficiencies and redesign processes for scale
Technology & Tool Stack
- Evaluate, implement, and optimize systems across the organization
- Drive adoption and ensure tools are fully utilized and integrated
Vendor & Contractor Management
- Evaluate all external partners and optimize for performance and cost
- Make clear recommendations on consolidation or replacement
Operational Budget Oversight
- Partner with bookkeeping/finance to monitor spend and improve efficiency
Cross-Functional Alignment
- Serve as the operational bridge between sales, marketing, and admin
Continuous Improvement
- Build a culture of ongoing optimization — faster, leaner, more scalable

What You’ll Be Doing (Week-to-Week)

Auditing workflows and eliminating inefficiencies
Rebuilding manual processes into automated systems
Introducing new tools and driving team adoption
Identifying breakdowns in communication and fixing them permanently
Evaluating cost structures and presenting data-backed recommendations
Building reporting dashboards for leadership visibility
Improving throughput and output across teams

What You Bring

Core Experience:

10+ years of operations experience in high-growth or high-volume environments
Experience scaling systems and processes inside a growing organization
Strong people management experience (accountability, performance management, coaching)
Proven ability to build and implement SOPs and operational frameworks

Industry Experience (Preferred):

Real estate, brokerage, or transaction-heavy environments
Strong understanding of operational workflows tied to high-volume transactions

How You Operate

You proactively identify and solve problems before they escalate
You make decisions with incomplete information and own the outcome
You use data to guide decisions — not intuition alone
You communicate clearly and directly, especially in high-stakes situations
You drive alignment across teams and gain buy-in from resistant stakeholders
You build systems that function without your constant involvement

Technology Mindset

You are not a developer, but you are highly systems- and tools-oriented:

Evaluate tools critically — not everything new is worth adopting
Challenge legacy processes and outdated systems
Actively use AI tools to improve speed, output, and decision-making
Elevate the technical fluency of the broader team

This Role Is NOT Responsible For

Sales strategy or agent production
Marketing creative direction
Recruiting decisions (without leadership alignment)
Agent training or coaching programs

The First 90 Days

Days 1–30: Learn & Diagnose

Meet department leaders and audit all systems
Map workflows and identify inefficiencies
Deliver a Start / Stop / Keep report

Days 31–60: Build & Implement

Execute high-impact improvements
Begin SOP library development
Evaluate vendor structure and present recommendations

Days 61–90: Own & Optimize

Fully own operational performance
Establish reporting and accountability systems
Transition from foundational work to ongoing optimization

What Success Looks Like

Admin team operates with clear standards and accountability
Operational costs are reduced and more efficient
Core processes are documented, accessible, and actively used
Leadership is no longer solving operational issues
Increased automation and reduced manual workload
Real-time visibility into performance through reporting
Organization is measurably more scalable and efficient

Who This Is NOT For

You prefer maintaining systems rather than building them
You rely on in-person oversight to manage teams
You avoid conflict or difficult conversations
You are reactive rather than proactive
You need structured direction instead of defining priorities

Why This Role

High-impact leadership role with real ownership
Opportunity to build operational infrastructure at scale
Work alongside a high-performing, growth-oriented team
Direct influence on company efficiency, scalability, and long-term success

Director Of Operations (Real Estate)