Position : Head of Customer Delight

Work Hours (Client) : 9:00 AM – 6:00 PM CST

Holidays : TBD

Pay Range : USD 1,200 - 1,500/month (varies based on skill set and experience level)

Location of Search : South Africa / Latin America

Work Location : REMOTE

Type of Contract : Independent Contractor

Overview

We are seeking a highly organized, proactive Virtual Assistant to support a busy Senior Vice President of Marketing. This role combines executive administrative support and personal assistant responsibilities, helping manage both professional and personal logistics to ensure smooth day-to-day operations.

The ideal candidate is detail-oriented, responsive, discreet, and comfortable juggling multiple priorities.

Key Responsibilities

Executive Support

Manage and maintain the SVP’s calendar, including scheduling meetings, prioritizing requests, and resolving conflicts
Coordinate internal and external meetings, including preparing agendas and managing logistics
Book business travel, including flights, hotels, and transportation
Prepare and submit expense reports and reimbursements
Track deadlines, follow-ups, and action items
Assist with basic presentation preparation and document organization
Coordinate with internal teams and external partners as needed

Personal Assistant Tasks

Schedule personal appointments (medical, home services, etc.)
Manage family calendar and coordinate schedules
Book and coordinate childcare or babysitters
Handle grocery ordering and meal planning support
Coordinate household services (cleaning, repairs, deliveries)
Assist with online purchases and returns
Research and book personal travel or reservations
Help manage reminders and household logistics

Qualifications

1-2 years experience as an Executive Assistant, Virtual Assistant, or Personal Assistant
Exceptional organization and time management skills
Strong written and verbal communication
High level of discretion and professionalism
Ability to anticipate needs and solve problems independently
Comfortable working across both professional and personal tasks
Tech-savvy and experienced with tools like:
- Google Workspace
- Calendar management tools
- Expense reporting software
- Task management tools (Asana, Notion, Trello, etc.)

Preferred Skills

Experience supporting senior executives or C-level leaders
Experience managing family or household logistics
Familiarity with travel booking platforms and expense systems

Key Traits

Proactive and resourceful
Detail-oriented
Highly reliable and responsive
Comfortable managing confidential information
Able to prioritize quickly in a fast-paced environment

Example Weekly Tasks

Manage and optimize weekly calendar
Submit expenses from prior week
Coordinate childcare for upcoming travel
Order groceries and assist with meal planning
Schedule medical or home appointments
Book travel for upcoming business trips

Virtual Assistant - 18320