Account Manager - Work From Home, with occasional travel Requirements.

Travel : No Daily Visits Required. You'll have to visit Quarterly/Occasionally to Jaffna, Anuradhapura, Puttalam, North Region to Manage the relationship with the Clients.

Benefits: Base Pay + Performance Incentives & Travel, Client Visit Expenses, Accommodation will be covered during visits.

About the Organization

Our client is a global leader in the ridesharing and online food delivery space, known for igniting opportunities and empowering local communities worldwide. As they continue their rapid expansion across Sri Lanka, they are looking for a dynamic and analytical professional to manage and grow their merchant ecosystem in the Northern and North-Central regions.

About the Role

The Account Manager is a strategic hybrid role that blends commercial sales, relationship management, and operational analysis. You will take full ownership of a portfolio of Small and Medium Merchant Partners (SMBs) across Jaffna, Anuradhapura, and Puttalam. Your mission is to act as a business consultant to these partners, driving their growth through data-driven marketing strategies, operational improvements, and new product upselling.

Location: Sri Lanka (Will have to visit Jaffna, Anuradhapura & Puttalam regions - Not Regular visits)

Key Responsibilities

1. Merchant Relationship & Portfolio Management

Strategic Partnership: Build and maintain strong, high-trust relationships with a portfolio of key merchants through regular on-ground visits and strategic meetings.
Business Consultancy: Understand merchant challenges and develop growth strategies, including menu optimization, marketing plans, and exploring new models like delivery-only kitchens.
Performance Tracking: Take full accountability for monthly sales targets, monitoring key metrics such as order volume, revenue growth, and customer satisfaction.

2. Sales, Upselling & Retention

Revenue Growth: Drive demand by selling and upselling in-app marketing and "MarTech" products to merchants to boost their visibility and conversion.
Proactive Retention: Implement robust retention strategies to minimize churn, resurrecting inactive partners and providing exceptional service to ensure long-term loyalty.
Field Execution: Travel across assigned territories to gather ground-level insights and identify new acquisition opportunities.

3. Market Intelligence & Data Analytics

Data-Driven Decisions: Use analytical rigor to identify gaps in your portfolio and prioritize initiatives with the highest Return on Investment (ROI).
Competitive Insights: Stay informed about local industry trends and competitor activities to tailor recommendations for your merchants.

Candidate Profile

Experience & Qualifications

Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience: 2–3 years of relevant experience in Account Management or B2B Sales. Experience in the Consumer Tech or E-commerce sector is a significant advantage.
Linguistic Proficiency: Native fluency in Tamil is mandatory. Fluency in both English and Sinhala is required to effectively communicate with diverse stakeholders and merchants.

Technical & Soft Skills

Analytical Rigor: Capable of running data analysis and transforming numbers into relevant business insights.
Hustle Mentality: A "go-getter" attitude with the willingness to roll up your sleeves and work closely with high-value partners in the field.
Problem Solving: Ability to think outside the box to fix operational bottlenecks and improve merchant performance.
Communication: Strong executive presence with excellent negotiation and presentation skills.

Why Join?

Work with a globally recognized tech leader at the forefront of the digital economy.
High levels of autonomy and ownership over a regional portfolio.
Opportunity to drive tangible economic impact for small businesses in Sri Lanka.

Account Manager - SMB Merchant Growth