🎗️ Senior Customer Support Specialist

💰 $2,300 – $2,700 USD/month

🌎 Fully Remote | Full-Time | South America

Prosperant is hiring on behalf of YF, a fast-growing U.S. real estate company that owns and operates a portfolio of manufactured home parks, RV parks, self-storage facilities, and business centers.

We’re looking for a Senior Customer Support Specialist to help deliver a high-quality customer experience across the company’s properties. In this role, you’ll support tenants and customers, resolve complex issues, and coordinate with internal teams to ensure smooth operations.

This role is ideal for someone who enjoys solving problems, supporting customers, and improving processes in a fast-growing environment.

What You’ll Do

Own the customer experience from inquiry to resolution
Respond to customer inquiries via phone, email, and messaging
Handle complex cases and escalations, ensuring timely resolution
Support tenants with questions related to properties, services, and accounts
Collaborate with operations, sales, and property management teams
Maintain accurate records of customer interactions in the CRM
Identify recurring issues and help improve internal support processes
Provide guidance and support to junior customer service team members when needed

What We’re Looking For

Fluent English (spoken and written)
4+ years of experience in customer support, customer experience, or client-facing roles
Experience handling customer escalations and complex issues
Strong communication, organization, and problem-solving skills
Comfortable coordinating with multiple internal teams
Ability to work independently in a remote environment
Based in South America

Compensation & Benefits

$2,300 – $2,700 USD/month
Fully remote position working with a U.S. company
$150/month Health & Fitness Stipend
$50/month Internet Allowance
Paid Time Off (PTO)
Growth opportunities within a rapidly expanding real estate organization

About Prosperant

Prosperant connects top Latin American talent with growing U.S. companies, helping professionals access global opportunities while supporting companies with exceptional remote teams.

Equal Opportunity Employer

Prosperant and our client are Equal Opportunity Employers. We are committed to building diverse and inclusive teams and welcome applicants from all backgrounds.