Patient Intake Coordinator

Location: Remote (LATAM or South Africa, working US Central hours)
Compensation:

LATAM: USD $1,250 to $1,450 per month (Depending on experience)
South Africa: USD $1,350 to $1,600 per month (Depending on experience)

Industry: Healthcare / Medical Practice
Schedule: Monday through Friday, 8:00 AM to 5:30 PM Central Time (Chicago) with one 45 minute break

About the Company

Our client is a high volume private medical practice specializing in Rheumatology, Infusion Therapy, and Sports Medicine. The practice manages complex patient cases and a significant daily call volume.

Because of the nature of the work, the team operates with a high level of structure, accountability, and responsiveness. Operational reliability and strong patient communication are essential to maintaining the quality of care and efficiency of the clinic.

Role Overview

The Patient Intake Coordinator is responsible for managing new patient inquiries, scheduling evaluations, coordinating medical records, and supporting patient onboarding.

This role is often the first point of contact for prospective patients, making professionalism, empathy, and clear communication critical. The coordinator must be organized, responsive, and comfortable managing a high volume of calls and administrative tasks throughout the day.

This role is best suited for someone who thrives in a structured environment and can maintain consistent availability during business hours while supporting a busy clinical team.

Key Responsibilities

Answer inbound calls from prospective patients

Schedule new patient evaluations accurately and efficiently

Return missed calls the same day

Convert inbound inquiries into scheduled patient appointments

Manage and update lead pipelines in Zoho CRM

Respond promptly to email and digital patient inquiries

Request and track medical records for new patients

Ensure patient records are organized prior to scheduled visits

Assist patients with connecting to telehealth appointments when needed

Accurately log patient payments within the ledger system

Communicate scheduling conflicts or operational issues to leadership quickly

Required Hard Skills

Minimum six months of experience working in a healthcare office or medical administrative environment

Experience with patient scheduling, intake coordination, or medical office operations

Proficiency with Google Workspace including Docs, Sheets, and Chat

Strong ability to multitask while managing calls, scheduling, and documentation

Comfort working with CRM systems such as Zoho or similar platforms

Ability to organize and track patient documentation and medical records

Soft Skills

Clear and professional verbal communication

Strong attention to detail

Reliable and responsive during working hours

Ability to work independently in a remote environment

Strong organizational and time management skills

Comfort working in a structured, high accountability environment

Technical Requirements

Stable high speed internet connection
Quiet and professional home workspace
Computer capable of running multiple programs simultaneously
Two working monitors required
Backup internet and power supply strongly preferred

Strict Availability Requirements

This is a full time role that requires full availability during business hours.

Employees must be actively online and working from 8:00 AM to 5:30 PM Central Time Monday through Friday.

A single 45 minute break is permitted during the workday.

This role cannot be performed while managing another job or outside commitments during scheduled hours.

If availability becomes inconsistent after hiring, employment may be terminated.

Candidates should only apply if they can fully commit to the listed schedule.

Performance Metrics

The success of this role is measured through the following operational benchmarks:

At least 80 percent of new patient calls answered on the first attempt

100 percent of missed calls returned the same day

All email inquiries answered within one hour during business hours

At least 50 percent conversion rate from inquiry to scheduled appointment

Patient Intake Coordinator - 57830417062