Account Manager

Employment Type: Full time, independent contractor
Work Model: Remote
Work Hours: US work hours (6 am Pacific Time)

Role Overview

The Account Manager drives new revenue by consulting with customers on infrared heating solutions and owning the full sales cycle—from lead qualification through post-sale experience.

This role is accountable for consistently generating and closing new business. While primarily responsible for converting warm inbound leads, the Account Manager is also expected to contribute to new opportunity generation through follow-up, referrals, and light outbound efforts.

Responsibilities include identifying upsell opportunities within the existing customer base, promoting referral and incentive programs, securing product reviews, communicating sales and promotions, supporting customers when needed, and coordinating a seamless handoff to internal teams and vendor partners to ensure an exceptional customer experience.

Over time, this role may evolve to include sales process optimization or team leadership as the company scales.

Key Responsibilities

Sales & Revenue Growth

Own inbound and outbound sales conversations via phone, email, and video
Qualify leads and uncover customer needs across residential and commercial applications
Educate prospects on infrared heating technology and product benefits
Prepare estimates, specifications, and proposals
Close deals and consistently achieve individual revenue targets
Maintain a strong, healthy pipeline of qualified opportunities

Sales Process Ownership

Manage opportunities from first contact through signed agreement
Ensure accurate forecasting and pipeline visibility
Follow and continuously improve defined sales processes
Collaborate with operations and fulfillment teams to ensure clean handoff post-sale

Market & Relationship Development

Build rapport and credibility with key buyer profiles (gym and yoga studio owners, architects, designers, contractors, electricians, homeowners)
Identify patterns, objections, and insights from sales conversations to improve messaging and conversion
Represent the voice of the customer back to the business

Systems & Team Collaboration

Accurately document all sales activity in CRM systems
Maintain high responsiveness and professionalism in a fully remote environment
Participate in training, coaching, and process improvement initiatives

Qualifications & Attributes

2–4 year degree in business or related field
2–5 years experience in both inbound and outbound sales with direct closing responsibility
Proven success in a sales-focused role; comfortable owning a number and being accountable to results
Strong consultative selling, discovery, and presentation skills
Clear, confident communicator (written and verbal)
Organized, disciplined, and effective in a remote environment
Team-oriented with a track record of collaboration, accountability, and goal achievement
High integrity, strong work ethic, and bias toward action
Self-motivated, competitive, and resilient with a positive, growth-oriented mindset
Detail-oriented with high proficiency working with numbers
Proficient in MS Office or equivalent tools

Bonus Experience (Not Required)

Experience with CRM systems or custom sales software
Technical or solution-based selling experience
Electrical, construction, or building-related industry exposure
Experience selling higher-consideration or consultative products
QuickBooks experience

Account Manager - 18397