Role: Customer Experience Agent

Department: Customer Service
Reports To: Director of Customer Service
Location: South Africa - Remote
Employment Type: Independent Contractor
Schedule: 9:00 AM-5:00 PM EST Monday to Friday during training. (Your schedule post-training will vary weekly and you’ll be required to work some weekends)
Compensation: $900/month (based on experience)

What You'll Do

As a Customer Experience Agent, you'll be the first point of contact for inbound customer calls at self-storage facilities. You'll handle everything from answering rental questions to guiding customers through move-ins.

Answer inbound calls and assist customers with rental rates, move-in processes, payments, and new rental creation
Handle customer inquiries via phone, email, SMS, and live chat
Guide customers to their storage units using facility maps and digital tools
Make informed pricing decisions, including voiding payments and prorating rent
Use our internal platform Cubby, along with Google Docs and Sheets, to problem-solve and respond accurately
Proactively retain customers when they consider moving out
Continuously learn our operations and software to serve customers confidently

What We're Looking For

2+ years of customer service experience
Strong written and verbal English communication skills
Comfortable working from scripts while personalizing your approach
Experience with customer support platforms
Self-motivated and able to work independently in a remote environment

Bonus Points If You Have

Experience handling high-volume inbound calls
Familiarity with remote work tools and digital collaboration platforms

What We Offer ✨

Competitive base compensation ($900/month, based on experience)
Performance incentives tied to Google Reviews
100% remote, work from anywhere

Ready to deliver exceptional customer experiences? Apply now and let's talk!

Customer Experience Agent - 18406