Bilingual Inbound Lead Response Coordinator (Real Estate)

Remote | Latin America

Location: Remote – Latin America
Employment Type: Full-Time
Schedule: Availability between 8:00 AM – 8:00 PM EST
Contract Type: Independent Contractor

About the Company

Our client is a high-performing real estate organization operating in one of the largest real estate markets in New Jersey. The team consistently ranks among the region’s top-performing real estate groups and operates with a strong focus on speed, organization, and disciplined client communication.

The company receives a high volume of inbound buyer and seller inquiries generated through marketing campaigns, listing platforms, and online lead sources. Because timing is critical in real estate lead conversion, the organization prioritizes rapid response and consistent communication with prospective clients.

The team has built structured systems and processes designed to ensure that every new inquiry receives immediate engagement, clear communication, and an efficient path to connecting with a licensed real estate agent.

Role Overview

The Bilingual Inbound Lead Response Coordinator serves as the first point of contact for new real estate inquiries.

This role is responsible for monitoring inbound messages and responding quickly to new leads, ensuring prospective buyers and sellers receive prompt communication within minutes of reaching out.

You will interact with potential clients through text messages, chat systems, CRM messaging platforms, and email, gathering initial information, answering basic questions, and helping guide qualified prospects toward scheduling conversations with licensed real estate agents.

This position focuses on speed, organization, and client communication, rather than closing sales or negotiating real estate transactions.

It is ideal for someone who is highly responsive, organized, and comfortable managing multiple conversations simultaneously in a fast-paced environment.

Core Responsibilities

Real-Time Lead Response

Monitor inbound lead channels throughout the day
Respond to new inquiries within minutes whenever possible
Communicate with prospective buyers and sellers via text, chat platforms, CRM messaging tools, and email

Initial Lead Engagement

Greet and engage new leads in a friendly, professional manner
Ask structured questions to understand whether the client is a buyer or seller
Gather basic information to help the team determine next steps

Lead Coordination

Route qualified prospects to licensed real estate agents
Help schedule follow-up conversations or consultations when appropriate
Ensure leads are properly handed off to the appropriate team member

CRM & Lead Management

Maintain accurate notes in the CRM after every conversation
Update lead status and communication history
Track follow-up needs and ensure no leads fall through the cracks

Client Experience

Provide clear, professional written communication in both English and Spanish
Maintain a responsive, organized, and helpful tone with every interaction
Help create a positive first impression for prospective clients

Training & Support

You will receive structured onboarding and ongoing support to help you succeed, including:

Training on the company’s lead response systems and CRM tools
Access to conversation templates and messaging frameworks
Guidance on real estate lead qualification and communication
Ongoing coaching and performance feedback

Required Skills

Fluent in English and Spanish (bilingual required)
Strong written communication skills in both languages
Ability to respond quickly and manage multiple conversations simultaneously
Excellent organization and attention to detail
Comfortable using CRM systems, messaging tools, and Google Workspace
Reliable internet connection and home office setup
Ability to remain professional and responsive in a fast-paced environment

Preferred Experience

1+ year of experience in customer support, chat support, appointment setting, or inbound lead management
Experience responding to high volumes of inbound messages
Background working with real estate leads or real estate teams
Experience using CRM platforms or lead management systems

Key Traits for Success

Highly Responsive
You are comfortable monitoring inbound leads and responding quickly to new inquiries.

Strong Written Communicator
You communicate clearly and professionally in both English and Spanish.

Organized Multitasker
You can manage multiple conversations while keeping notes and follow-ups organized.

Client-Focused
You understand that the first interaction with a lead sets the tone for the entire client experience.

Bilingual Inbound Lead Response Coordinator (Real Estate) - 18407