Project / Program Manager – Professional Services (SaaS)

Location: Hybrid – Lisbon, Portugal

Seniority: 4 - 7 years

We’re looking for an experienced Project / Program Manager to join our Professional Services team and lead enterprise SaaS implementations and strategic optimization initiatives.

This is a high-impact, client-facing role where you will drive complex deployments, manage cross-functional delivery teams, and partner with senior stakeholders to ensure measurable business outcomes.

If you thrive in structured, fast-paced SaaS environments and enjoy translating strategy into execution — this role is for you.

What You’ll Do

Lead end-to-end enterprise SaaS implementations and optimization programs
Own scope, timelines, risk mitigation, and delivery governance
Align delivery plans to customer business objectives and success metrics
Partner closely with Account and Customer Success teams to support retention and expansion
Coordinate consultants and cross-functional teams to ensure seamless execution
Forecast resource needs and manage delivery capacity across engagements
Proactively identify risks that could impact adoption, renewals, or revenue
Drive process improvements and scalable delivery practices

What We’re Looking For

4+ years of experience in Project or Program Management within SaaS, Professional Services, or enterprise consulting
Proven experience managing complex, enterprise-level implementations
Strong stakeholder management skills (Director level and above)
Experience working cross-functionally across Sales, Product, Engineering, and Customer Success
Exceptional organizational and risk management skills
Strong emotional intelligence and executive communication ability
Bachelor’s degree required; PMP or equivalent certification is a plus

Project/Program Manager Lisbon