Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)
Position: Customer Support – Voice & Non-Voice Process
Location: Indore, Bangalore & Mohali
Job Mode: Work From Office
Notice Period: Immediate Joiners Preferred
Shifts: Rotational Shifts
Compensation: ₹20,000 – ₹25,000 CTC

Job Description

We are looking for enthusiastic and customer-focused Customer Support Executives for both voice and non-voice processes. The ideal candidate should possess excellent communication skills and the ability to handle customer interactions professionally across calls, emails, and chats. This role requires individuals who can effectively resolve customer queries, provide accurate information, and ensure a smooth and positive customer experience.

Job Responsibilities

Handle inbound and outbound customer calls as well as non-voice queries (email/chat) in a professional and courteous manner.

Provide accurate information and prompt solutions to customer concerns.

Maintain a high level of customer satisfaction by ensuring timely query resolution.

Record and update customer interactions in CRM or internal systems accurately.

Follow company process guidelines, quality standards, and attendance policies.

Work efficiently in rotational shifts and collaborate with internal teams when required.

Eligibility Criteria

Education: Minimum 12th Pass (Higher Secondary).

Experience: Freshers and candidates with 0–1 year of experience in customer support or BPO are welcome.

Skills: Excellent verbal and written communication skills with a customer-first approach.

Languages: Good command of English and Hindi (additional regional language is a plus).

Availability: Immediate joiners preferred.

Work Schedule: 6 days working with 1 rotational off.

Customer Support Executive (Voice & Non...