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Role: Operations Associate

Priority Location: South Africa and Latin America

Working Hours: 9AM - 5PM (Mon - Fri) EST

Salary Range: $1,500 - $2,300 USD per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor

Type of job: Remote

About the Role:

My client is a fast-growing medicolegal company that connects law firms and insurers with medical experts for high-quality medical expert testimony (e.g. independent / compulsory medical exams, record reviews). We handle the operational coordination so physicians can focus on the medical work while law firms and insurers receive reliable, high-quality expert testimony.

We are seeking a highly organized Operations Associate to support the day-to-day coordination of cases. You will serve as the operational bridge between law firms, insurers, and physicians—supporting a range of operational responsibilities such as scheduling coordination, case tracking, client communication, and invoicing processes, with responsibilities evolving as the company grows.

This role offers significant opportunity to grow with the company, take on increasing responsibility, and help build scalable operational processes.

Key Responsibilities:

Manage day-to-day operations including case management, inbox oversight, and client communication, ensuring inquiries are handled promptly and cases move smoothly through the process.
Handle inbox management and act as the first point of contact for client inquiries.
Coordinate calendars between medical experts and clients effectively.
Utilize the internal CRM platform for case tracking and management.
Assist in invoicing processes using tools like Stripe.
Provide high-level customer service to ensure client satisfaction.
Assist with improving operational workflows as the company scales.

Required Skills and Qualifications:

Polished, professional, and client-facing presence with excellent English communication skills
Experience in administrative support, preferably within a legal or medical context.
Experience working with online tools and SaaS platforms, with the ability to quickly learn and adapt to new systems.
Proven ability to manage multiple tasks and prioritize effectively.
Detailed-oriented, organized and responsive during working hours
Strong problem-solving mindset and willingness to take initiative

Preferred Skills & Qualifications:

Administrative, operations, or coordination experience
Experience supporting legal, healthcare, or professional services teams
Background as a legal assistant, paralegal, or medical administrative assistant
Familiarity with medical terminology and legal processes

Operations Assistant - 18457