______________________________________________________________________

Role: Executive Assistant / Client Services Manager
Priority Location: South Africa
Working Hours: 9AM - 5PM (Mon - Fri) EST
Salary Range: $4,000 - $4,500 USD per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)
Type of contract: Independent Contractor
Type of job: Remote

About the Role:
We are looking for an Executive Assistant + / Client Services Manager as we scale our operations: you’ll own the day-to-day “blocking and tackling” and serve as the primary point of contact on all live cases. This includes managing case logistics, scheduling, generating/sending invoices, communicating with law firms and physicians, and more. This role is ideal for someone who is extremely detail-oriented, an excellent project manager (you’ll often have 40+ active cases at different stages across 20+ clients), comfortable working quickly across multiple software tools, energized by solving problems, and able to exercise sharp judgment throughout.

This is a full-time role with significant room for growth and expanded responsibility as the business scales.

Key Responsibilities:

Project manage our cases from intake through completion:
- Coordinate operational workflows
- Schedule necessary meetings and exams across cases
- Serve as a point of contact between attorneys, physicians, and internal team (and effectively communicating across these stakeholders)
- Track incoming requests and maintain accurate case status updates in internal systems
- Manage medical records and other materials needed for physician review
Solve problems: new ones arise everyday
Make great stuff happen: proactively find ways to add value and propel our business forward

Our Core Values:

We make it easy. We do the hard things to make life easy for our stakeholders.
We are drivers, not passengers. We make things happen, display a strong sense of ownership, and have high standards for ourselves and others.
We do the right thing. We behave ethically, have compassion, and act as a deeply respected, trustworthy, and human partner to all - especially when it’s hard.
We roll with the punches. We embrace difficult challenges, respond positively to setbacks, and always keep moving forward.

Qualifications:

We are looking for someone who is:
- Highly organized and detail-oriented
- Able to work efficiently and handle multiple tasks simultaneously
- Comfortable working with modern SaaS tools and online systems
- Solution-oriented and able to figure things out independently
- Highly professional and competent in written and verbal communication with native or near-native proficiency in English

Bonus experience (not required):

Legal assistant or paralegal experience
Medical office coordination or records management
Experience working with law firms, medical practices, insurance companies, third-party administrators or expert witness services

Executive Assistant/Client Services Manager - 57947033131