Customer Success Team Lead

🌱 What you’ll actually do

Build the Playbook: Create or improve the on boarding, health-scoring, and QBR processes.

Lead by Example: A fully hands on position, you will manage our most complex US accounts while mentoring the team.

Data-Driven Strategy: Define and track the KPIs that matter (NRR, Churn, Adoption).

Scale: Hire and train the next generation of CSMs as we grow.

🌱 What you bring:

5+ years in CS, with at least 2 years in a leadership role (Lead/Senior) in B2B SaaS (Fintech/HR-tech is a major advantage)

Experience in the US market

Proven track record of creating scalable CS processes

Native-level English