Payments Operations VA

| Remote (South America and SA)
| Full-Time
| $1,500–$2,500/month USD

About the Company

Our client is a fintech startup building payment infrastructure for high-scale e-commerce brands. We process across

Stripe, Adyen, Airwallex, NMI, and more. Our merchants range from $50K to $5M+ in monthly revenue. We’re a

small, fast-moving team based in NYC and we need operational firepower to keep up with growth.

The Role

You’ll handle the paperwork and follow-ups that get merchants approved on payment processors and their

gateways connected. This includes collecting merchant documents, submitting processor applications, following

up with underwriting teams, entering credentials securely, and keeping our CRM tracker updated daily.

You won’t decide which processor to use — the founder makes those calls. You execute the process and make

sure nothing falls through cracks.

What you’ll do every day:

• Send merchant intake forms to collect business docs (LLC, bank statements, ID)

• Fill out and submit processor applications (Stripe, Airwallex, NMI, Kurv, and others)

• Follow up with processor underwriting teams every 3–5 business days on pending applications

• Respond to RFIs (Requests for Information) by collecting additional docs from merchants

• Enter API keys and credentials into 1Password (never in Slack or documents)

• Update the MID Application tracker in Attio CRM daily — status, notes, blocking issues

• Create Basis Theory payment token vaults for new merchants

• Flag any application stuck for 7+ days to the founder

What we’re looking for

• Organized and detail-oriented. You follow checklists religiously. One missing document can delay an

application by weeks — you don’t miss details.

• Strong English, written and spoken. You’ll communicate with merchants, processor reps, and the

founder daily in Slack and email.

• Comfortable with multiple tools. You’ll use Attio (CRM), Slack, 1Password, Tally (forms), Google Drive,

and BasisTheory. You pick up new tools fast.

• Proactive follow-up instinct. If something’s pending, you chase it. You don’t wait to be told.

• Available during US Eastern business hours (9 AM – 6 PM EST). South America timezone preferred

for overlap.

• Payments or fintech experience is a plus but not required — we provide a comprehensive training

guide and knowledge base.

What you get

• $1,500–$2,500/month USD (based on experience), paid biweekly

• Full-time remote position with flexibility

• Ground-floor role at a growing fintech startup — opportunity to grow into a Head of Payments role

• Comprehensive training: knowledge base + step-by-step playbook + Loom video walkthroughs

• Work directly with the founder — not a faceless corporate hierarchy

To apply: Send your resume and a 2-sentence note on why you’re a fit

Payment Operations VA | 18483