Role Overview

Responsible for L2/L3 support, administration, and troubleshooting of enterprise network security infrastructure, with a strong focus on Cisco & Palo Alto technologies, ensuring high availability and security of client environments.

Key Responsibilities (Essentials)

Provide end-to-end support, troubleshooting, and administration of network security devices.
Hands-on experience with:
- Cisco ASA 5500-X (with SFR modules)
- Cisco Firepower Series (1000 / 2100 / 3100 / 4100)
- FMC 1600 / FMCv
- Palo Alto Firewalls & Panorama
Manage and support Cisco ISE (SNS 35XX series, version 3.0+).
Configure, monitor, and troubleshoot IPSec & SSL VPNs.
Understand and implement customer security policies on firewalls and security appliances.
Participate in P1/P2 incident bridge calls and drive issue resolution within SLA.
Independently handle remote troubleshooting and on-site support when required.
Ensure proper documentation, reporting, and escalation management

Desired Skills

Strong knowledge of network security architecture & best practices.
Experience in multi-vendor environments (Cisco, Palo Alto).
Exposure to managed services / enterprise support environments preferred.
Ability to work in 24×7 support / critical incident scenarios.

Qualifications & Certifications

B.E./B.Tech (Computer Science / IT / ECE preferred) or equivalent.
Certifications such as:
- CCNA / CCNP Security
- PCNSE / Palo Alto Certifications
- Any relevant network/security certifications (preferred)

Key Result Areas (KRAs)

Ensure high uptime and performance of network security infrastructure.
Deliver timely resolution of incidents (especially P1/P2).
Maintain accurate documentation, configurations, and reports.
Adhere to SLA compliance and customer satisfaction benchmarks.

Additional Requirements

Excellent communication and email etiquette.
Strong problem-solving and analytical skills.
Ability to work independently and in customer-facing roles.

Company Profile :

Our client is a mid-sized Indian IT system integrator (₹1,200–1,500 Cr revenue; ~1,500–2,500 employees) delivering enterprise technology solutions to leading organizations across India.
With over two decades of experience, the company specializes in enterprise networking, cloud infrastructure, cybersecurity, and digital transformation, enabling secure, scalable, and high-performance IT environments.
The organization offers end-to-end solutions across SD-WAN, SASE, data center & cloud, cybersecurity, and managed services, supporting clients across BFSI, manufacturing, IT/ITeS, and government sectors.
A trusted partner to leading global OEMs such as Cisco, VMware, and Palo Alto, the company is known for its strong execution, technical depth, and customer-centric delivery, with a pan-India presence across major metros.
It provides a high-performance, growth-driven work environment, offering exposure to large enterprise projects, cutting-edge technologies, and strong career progression opportunities

Sr. Engineer-Network & Security Services