We are looking for a dynamic, relationship-driven Sales & Customer Support Coordinator to support our sales operations and serve as an ambassador of Double Rainbow and our family of products to our customers.

Double Rainbow

On September 28, 1976, we signed a lease on our first ice cream parlor. Later that day, we saw a double rainbow light up the sky over San Francisco and our name was born. Since then, Double Rainbow has been producing award winning, super premium ice creams and frozen desserts with one thing in mind, to always make the best. We all strive to embody our vision in everything we do: To provide excellent service and great products in a clean and happy environment, all leading to a profitable business. Join us in making every scoop count!

What You Will Do

This is a highly dynamic role that blends sales support, customer relationship management, and field-based brand representation. You’ll play a critical role in ensuring orders are processed accurately while actively supporting and growing customer accounts through outreach, visits, and demos.

Responsibilities:

Ensure all orders are accurately taken, entered, and fulfilled
Manage customer setup, item forms, and distributor documentation (UNFI, US Foods, promo forms, etc.)
Maintain pricing lists, distribution reports, and item tracking
Serve as a primary point of contact for customer inquiries and ongoing support
Conduct account check-ins to maintain and grow customer relationships
Navigate distributor portals and manage distributor and direct account needs
Conduct cold calling and outbound prospecting to generate new business
Research and qualify leads via LinkedIn, social platforms, and other channels
Lead demos and sampling events as needed
Travel regionally to support accounts and expand distribution
Assist with sales materials, presentations, and roadshows
Coordinate and support weekly sales meetings
Maintain accurate CRM data (HubSpot, NetSuite, or similar systems)
Track and manage promotional calendars and execution
Support product launches and item transitions
Maintain customer records, documentation, and account files
Support general sales operations, scheduling, and logistics as needed

Who You Are

You’re a proactive, resourceful doer. You’re someone who will pick up the phone, follow up, and keep things moving. You take pride in making systems run smoothly and genuinely enjoy helping others do their jobs more easily and effectively. Highly organized and detail-oriented, you’re able to juggle multiple priorities while staying responsive and solutions-focused. You’re a strong communicator, comfortable engaging with customers, distributors, and internal teams alike, and you build relationships with ease. You thrive in fast-paced, evolving environments and bring experience in foodservice sales, sales support, or customer operations.

Qualifications:

A strong communicator who is confident on the phone and in person
Customer-focused with a relationship-first mindset
Organized, detail-oriented, and able to manage multiple priorities
Adaptable and comfortable in a fast-paced, evolving environment
A proactive, solutions-oriented team player
Excited to represent the Double Rainbow brand
2–5+ years of experience in food or beverage and/or foodservice sales, sales support, or customer operations
Experience working with distributors (DSD accounts) strongly preferred
Familiarity with distributor portals (UNFI, etc.)
Experience with tools like HubSpot, NetSuite, Excel, or similar systems
Strong organizational skills and attention to detail
Willingness to travel regionally and work partially in the field, must have reliable transportation

Benefits

The salary range is $80,000 - 85,000 and final salary will be determined based on experience.
Health, dental, and vision insurance
Retirement savings plan with up to 4% company match
Opportunities for professional development

Sales and Customer Support Coordinator