Job Title
Move In Specialist
Location
Crawley and surrounding areas
Salary
£27,000 to £29,000 OTE
The Opportunity
A well regarded and growing independent property business is looking to appoint a Move In Specialist to join its team in Crawley.
This is a brilliant opportunity for someone who genuinely enjoys working with people and wants to be part of a business that takes customer experience seriously. The company has built a strong local reputation through its personal approach, clear communication and high standards of service. They are now looking for someone who can play a key part in helping residents and home providers move through the lettings process smoothly and professionally.
This position would suit someone who is organised, personable, proactive and confident managing multiple moving parts at once. You will be involved from enquiry stage through to move in, making sure every step of the journey is handled with care, accuracy and efficiency.
The Role
As Move In Specialist, you will act as a key point of contact for both home providers and applicants, helping coordinate the lettings journey from initial enquiry through to successful move in.
You will be responsible for making sure properties are launched well, viewings are managed professionally, applicants are nurtured correctly and all compliance and administrative processes are handled accurately. This is a busy and varied role that combines customer service, coordination, communication, marketing and attention to detail.
Key Responsibilities
Managing communication with home providers and applicants by phone and email
Building strong relationships and keeping all parties updated throughout the process
Preparing properties for launch including arranging staging, photography, floor plans and viewings
Taking property photos and measurements, writing property details and uploading listings
Marketing available homes across relevant systems and social media channels
Responding quickly to new enquiries and arranging viewings or launch events
Building and managing a strong pool of vetted applicants
Matching suitable applicants to available homes
Ensuring all compliance documents, certifications and legal records are accurate and up to date
Coordinating move ins including records, utilities, payment setup and system updates
Providing applicants with useful property information including council tax, broadband and estimated running costs
Working closely with internal teams to ensure a smooth customer journey
Giving honest and constructive viewing feedback to home providers
Managing and communicating offers clearly and professionally
Supporting applicants through the next stages once an offer is accepted
Handling deposit invoicing and keeping records accurate
Tracking leads and enquiries to ensure nothing is missed
Representing the business professionally at all times
Keeping up to date with lettings legislation and working toward relevant industry qualifications
What They Are Looking For
Previous experience within estate agency, lettings or property would be beneficial
Someone who genuinely cares about people and customer experience
Excellent communication skills with a professional and warm manner
Strong organisational skills and the ability to manage a busy workload
A high level of attention to detail, particularly around compliance and admin
Confidence using CRM systems, social media and internal platforms
A team player who is happy to support colleagues and contribute positively
Someone who takes ownership, works with urgency and wants to keep improving
What Success Looks Like
Building trusted relationships with home providers and applicants early on
Launching properties to a high standard with quality presentation and accurate details
Running viewings professionally and creating a strong applicant experience
Keeping communication clear so clients feel informed throughout
Maintaining accurate compliance records and smooth move in processes
Growing a strong applicant base and matching residents effectively
Helping reduce void periods while improving the overall lettings experience
Why Apply
Join a supportive and ambitious property business with a strong local presence
Work in a varied role where no two days are the same
Be part of a team that genuinely values service, standards and relationships
Enjoy opportunities for development and longer term career progression
Package
£27,000 to £29,000 OTE depending on experience
23 days annual leave
Pension
Retail discount perks
Career progression and personal development
Strong team culture
Free parking
25% discount at Tilgate Bakery
INDJNR

Move-In Specialist (Property)