Position : Operations Associate
Work Hours : Monday to Friday - 9:00 am to 5:30 pm
Timezone : EST
Location : Remote (South Africa)

ABOUT THE ROLE

The Operations Associate (OA) plays a critical role in supporting Client’s Client

Solutions team by ensuring seamless project setup, fieldwork execution, and closure across

trackers, ad hoc projects, and vendor coordination. Our north star is Done in Full On Time

(DIFOT) and is a guiding standard across our client delivery. This role is for detail-oriented

entry-level professionals who thrive in fast-paced environments.

Core Competencies

1. Navigator Platform Knowledge & Proficiency:

Operate and leverage proprietary market research software platforms to manage project

workflows, automate processes, and ensure quality control - with a curious mindset toward

exploring new efficiencies and innovations within the system.

2. Project Setup and Closure:

Manage project setup and closure tasks with accuracy, adopting workflows to enhance speed

and consistency across Navigator platform and DIY tools.

3. Process / Workflow Adherence:

Follow established organizational procedures and standardized workflows to ensure accuracy,

maintain data integrity, and minimize errors - balanced with the ability to identify and test

thoughtful improvements when client or project needs call for it.

4. Vendor Management:

Act as a primary point of contact for external vendors, facilitating communication, managing

project logistics, and ensuring that all third-party services meet quality and compliance

standards — while adapting and innovating to resolve unexpected challenges or improve

Collaboration.

Qualifications

Strong attention to detail and process ownership
Ability to independently manage multiple tasks with tight deadlines
Skilled with client and vendor communication
Quick learner with technical tools (Navigator, DIY Survey Platforms)
Team-oriented, responsive, and reliable for weekend coverage rotations
Market research, demographic/profiling, consumer behavior, insights experience experience are a PLUS

Operations Associate 58135905974