Job Description

Operations Specialist / Lead

Role: Operations Specialist / Lead
Location: Remote Salary: Competitive
Contract Type: Independent contractor
Working Hours: US hours - Sydney/Hong Kong Overlap

Overview

We’re hiring a high-ownership Operations Specialist / Lead to run K–12 educational programs end-to-end within a fast-growing, global EdTech environment.

This is not a task-based role — it’s an ownership role. You’ll be responsible for ensuring programs run smoothly, materials are accurate, and participants (students, parents, and teachers) have a seamless experience.

You’ll work directly with founders in a lean, high-performance team that is AI-first, moves quickly, and values reliability, attention to detail, and strong execution.

Key Responsibilities

Own end-to-end program operations:

Manage execution of K–12 academic programs from planning through delivery
Ensure all SOPs, timelines, and deliverables are followed and completed on time
Maintain high standards of quality control across all program materials

Live program delivery & support:

Facilitate live online sessions and events (primarily via Zoom)
Handle escalated student, parent, and teacher support queries (AI handles routine tickets)
Act as the operational point of contact during live programs

Systems & process management:

Maintain and improve SOPs, checklists, and workflows
Identify inefficiencies and help streamline operations

AI-powered operations:

Use AI tools to assist with data collection, content generation, and operational tasks
Work with internal tools and assist in manual platform testing, flagging bugs/issues to the tech team

Requirements

Native or near-native English proficiency (clear, neutral accent preferred)
Background in K–12 education (e.g., teaching, academic programs, or similar)
Bachelor’s degree required
Demonstrated ability to own outcomes end-to-end in a fast-paced environment
Strong written communication skills
Highly detail-oriented with strong follow-through
Comfortable interacting with students, parents, and educators in live settings

Technical Skills

Comfortable using modern tools (Zoom, Google Workspace, etc.)
Experience using or strong interest in AI tools (e.g., ChatGPT, AI agents)
Quick learner of new systems and workflows
No coding or automation-building required

Work Model

Remote-first (~95% of work conducted via Zoom)
Must have working hour overlap with Hong Kong and Sydney time zones
Occasional, optional in-person events at US university campuses
Independent contractor (direct hire) – no benefits included

What Success Looks Like

Programs launch on time with high accuracy and low error rates
Smooth execution of live events and strong participant experience
Fast, effective handling of escalations
Ability to independently manage operations end-to-end

Ideal Candidate Profile

Thrives in startup / fast-moving environments and can “figure things out”
Takes full ownership and doesn’t rely on step-by-step direction
Naturally organized and enjoys bringing structure to complex systems
Proactive, reliable, and calm under pressure
Comfortable doing both strategic thinking and hands-on operational work

Not a Fit If You…

Prefer rigid roles with clearly defined, narrow responsibilities
Need constant direction or close supervision
Dislike operational work, quality control, or follow-through
Struggle in fast-changing environments

Why Join

High-growth opportunity with potential to evolve into a senior operations/COO track
Direct access to founders and real decision-making exposure
Global impact — support programs reaching ambitious students worldwide
AI-first environment — gain hands-on experience scaling operations with AI
Work with a lean, high-caliber international team

Educational Program Operations Specialist/Lead - 18528