Operations Manager / Operational Lead

Location: Remote (LATAM / South Africa preferred)
Employment Type: Full-Time (Independent Contractor)
Compensation: USD/month (based on experience)
Reports to: Founder / CEO

About the Company

We are a fast-growing, tech-enabled company operating in the digital commerce and agency space, focused on building scalable systems, operational excellence, and efficient internal infrastructure.

With a lean, high-performing team and ambitious growth goals, we are seeking an experienced Operations Manager / Operational Lead to help build the operational backbone of the business.

This is a highly cross-functional role focused on systems, process infrastructure, project coordination, and operational scalability — ideal for someone who thrives in growth-stage environments and enjoys turning fast-moving companies into highly organized machines.

The Role

This role is designed to help scale the company’s internal operations during a key growth phase.

You will act as the operational glue across departments — helping build scalable systems, improve accountability, coordinate execution, and create operational clarity as the business grows.

We are looking for someone who has experience operating inside agencies or fast-paced service businesses and understands how to create structure during rapid growth.

A major focus of the role will be:

Building and optimizing the company’s internal Notion infrastructure
Developing scalable SOP systems
Improving cross-functional coordination
Supporting operational rollout of new processes and product changes
Creating scalable meeting and onboarding systems

This person should think like an operator, not an administrator.

Key Responsibilities

Operational Infrastructure & Systems

Lead the architecture and optimization of the company’s internal Notion workspace
Build scalable operational systems, documentation, and internal infrastructure
Create, organize, and maintain SOP libraries with clear ownership and accountability structures
Continuously identify operational inefficiencies and implement scalable improvements
Help establish operational clarity across teams, workflows, and responsibilities

Cross Functional Coordination

Coordinate projects and operational initiatives across multiple departments
Ensure alignment between leadership, operations, and execution teams
Help implement and operationalize new process changes across the business
Track deliverables, ownership, and timelines to ensure execution stays on track
Serve as a central point of coordination between departments during growth initiatives

Process Improvement & Scaling

Help build scalable operational frameworks suitable for a growing agency/service business
Develop meeting structures and operational rhythms that scale effectively with company growth
Improve communication flows, accountability systems, and team coordination
Support leadership in implementing operational best practices

Onboarding & Training Systems

Build and improve onboarding documentation and training infrastructure for new hires
Help create repeatable onboarding systems that improve ramp-up speed and consistency
Ensure operational knowledge is documented and accessible across the organization

Strategic Operational Support

Work closely with leadership to identify operational bottlenecks and scaling challenges
Help translate high-level business goals into operational processes and systems
Support special projects and operational initiatives as the company evolves

Ideal Candidate Profile

Experience

3–7+ years in Operations Management, Agency Operations, Project Operations, or similar operational leadership roles
Strong experience working inside agencies, service businesses, or fast-growing startups
Proven track record building scalable SOPs, workflows, and operational systems
Experience coordinating projects across multiple departments
Prior experience implementing operational infrastructure during growth stages strongly preferred
Experience supporting operational scaling inside lean teams is highly valued

Skills & Traits

Systems Builder

You naturally create structure, documentation, and operational clarity.

Operationally Minded

You think in terms of scalability, accountability, and process optimization.

Strong Project Coordinator

You can manage moving pieces across teams and keep initiatives progressing.

Process Oriented

You enjoy improving workflows, systems, and operational efficiency.

Highly Organized

You maintain strong attention to detail while balancing multiple priorities.

Proactive Problem Solver

You identify gaps before they become issues and take ownership of solutions.

Strong Communicator

Clear and concise communication across departments and stakeholders.

Tech & Systems Savvy

Comfortable working inside operational tools and building systems from scratch.

Preferred Tools & Experience

Strong Notion experience required
Familiarity with project management platforms (ClickUp, Asana, Monday, etc.)
Experience with SOP documentation and process mapping
Comfortable using AI and automation tools to improve operational efficiency
Experience creating onboarding and training systems is a major plus

Working Style & Expectations

Operates independently with minimal oversight
Comfortable working in fast-paced, evolving environments
Able to balance strategy with hands-on execution
Strong ownership mentality and accountability
Comfortable collaborating across remote teams
Partial overlap with US time zones preferred

Compensation & Structure

Fully remote long-term opportunity
Independent contractor engagement

Why This Role Matters

This is a foundational operational hire that will directly impact the company’s ability to scale effectively.

Success in this role means:

Internal operations become more scalable and organized
Teams operate with greater clarity and accountability
SOPs and systems evolve alongside company growth
Leadership gains operational leverage and visibility
New hires onboard faster and more consistently

Operations Manager / Ops Lead