Account Manager (B2B Client Retention)

Location: Remote
Employment Type: Full-Time Contractor
Working Hours: EST or PST (flexible alignment with North American clients)
Compensation: Competitive base salary + variable compensation

About the Role

We are seeking proactive, relationship-driven Account Managers to support and grow our portfolio of B2B travel partners across North America.

This is not a new business / hunter role — your primary focus will be retention, relationship management, and revenue expansion within existing accounts. You will serve as the main point of contact for agency partners, ensuring a high-quality experience while identifying opportunities to drive repeat bookings.

This role is ideal for someone who thrives in a fast-paced, client-facing environment and understands the dynamics of a B2B sales cycle.

Key Responsibilities

Client Relationship Management

Manage and nurture relationships with existing B2B travel partners (agencies, resellers, etc.)
Serve as the primary point of contact for day-to-day communication
Build strong rapport through consistent, proactive engagement

Revenue Retention & Expansion

Drive repeat bookings through outbound calls and email outreach
Identify upsell and cross-sell opportunities within existing accounts
Monitor account performance and take action to improve engagement

Communication & Outreach

Conduct regular check-ins with partners via phone and email
Respond promptly to inquiries, requests, and issues
Maintain a high-touch, service-oriented communication style

Pipeline & Activity Management

Track all partner interactions and opportunities in CRM systems
Maintain organized records of account activity and performance
Meet activity and revenue targets consistently

What We’re Looking For

Experience

2+ years in Account Management, Customer Success, or B2B Sales
Experience working with North American clients (US/Canada) strongly preferred
Background in travel, hospitality, or tourism is a plus

Skills

Strong understanding of the B2B sales cycle and retention strategies
Excellent verbal and written English communication
Confident in outbound outreach (calls + email)
Highly organized with strong follow-up discipline

Traits

Relationship-first mindset (farmer vs. hunter mentality)
Proactive and self-motivated in a remote environment
Results-driven with a focus on revenue retention
Comfortable managing multiple accounts simultaneously

Success Metrics

Client retention rate
Repeat booking volume
Revenue growth within assigned accounts
Outreach activity (calls/emails)
Client satisfaction / responsiveness

Why Join

Fully remote, globally distributed team
Established North American client base
Clear performance-driven upside through variable compensation
Opportunity to grow within a scaling travel organization

Account Manager - 18539