Customer Experience Specialist, Nicosia – CESN/03/26

Our client, in automotive industry is seeking to recruit a proactive and customer-focused Customer Experience Specialist who will be responsible for enhancing the overall customer journey and satisfaction levels. The successful candidate will work closely with internal teams to identify improvement areas, resolve issues, and implement strategies that deliver exceptional customer experiences.

Main Responsibilities

Develop and implement strategies to enhance the overall customer experience.
Collaborate with internal teams to resolve pending customer issues effectively.
Engage directly with customers to address concerns and ensure timely resolution.
Monitor and review customer satisfaction scores with Sales and Service teams, identifying areas for improvement.
Analyse customer feedback, needs, and pain points through research and data analysis.
Track industry trends and best practices in customer experience management.
Measure and report on key performance indicators related to customer satisfaction and experience.
Drive improvements in Customer Satisfaction Scores through Customer Voice surveys and feedback tools.
Conduct quarterly reviews with management teams to evaluate customer satisfaction metrics and identify improvement opportunities.
Perform root cause analysis in collaboration with department heads to address recurring issues.
Support additional tasks and responsibilities related to the role as required.

Required Qualifications

Bachelor’s or Master’s degree in Business Administration, Marketing, Communications, or a related field.
Proven experience in implementing customer experience processes and standards.
Excellent command of Greek and English, both written and verbal.
Strong problem-solving and analytical skills.
Effective communication and interpersonal skills.
Confident decision-making ability with a proactive and improvement-driven mindset.

Remuneration & Benefits

13th salary and part of the 14th salary.
Automatic Cost of Living Allowance (COLA).
21 days of paid annual leave.
Provident Fund.
Medical and pharmaceutical coverage.