Billing Coordinator (Managed Services Provider – MSP)

Location: Remote
Employment Type: Full-Time
Reports To: Chief Revenue Officer (CRO)
Department: Revenue Operations / Finance

About the Role

We are seeking a detail-oriented and process-driven Billing Coordinator to support the revenue operations of a growing Managed Services Provider (MSP).

This role is critical to ensuring billing accuracy, subscription alignment, and contract integrity across managed services, licensing, and project-based work.

You will operate at the intersection of PSA systems, vendor platforms, and customer billing, ensuring that all services delivered are accurately captured, reconciled, and invoiced.

This is not a basic billing role — it requires someone who understands MSP billing complexity, recurring revenue models, and how operational data translates into revenue.

What You’ll Own

1. Billing & Subscription Reconciliation

Perform monthly reconciliation of:
- Managed services (MRR) contracts
- Licensing subscriptions (e.g., Microsoft 365, security tools)
- User and device counts across accounts
Validate billing accuracy across:
- PSA systems
- Vendor portals
- Customer invoices
Identify discrepancies and ensure alignment across all systems

2. PSA Contract Management

Build, update, and maintain service contracts within the PSA platform
Ensure accurate configuration of:
- Recurring billing rules
- Per-user / per-device pricing models
- Service bundles and add-ons
Manage ongoing updates, including:
- User count changes
- Licensing adjustments
- Contract modifications

3. Time Entry & Ticket Billing Review

Review technician time entries for:
- Accuracy
- Completeness
- Proper billable classification
Ensure correct linkage between:
- Tickets and contracts
- Project work and invoices
- Time & materials billing
Collaborate with service teams to resolve discrepancies and missing data

4. Customer Billing Support

Serve as a point of contact for customer billing inquiries
Respond to questions related to:
- Invoices
- Subscription changes
- Contract adjustments
Process requests such as:
- User additions/removals
- License updates
- Service upgrades or downgrades
Maintain clear, professional communication with clients

5. Documentation & Reporting

Maintain and improve internal billing documentation and SOPs
Support reporting across:
- MRR reconciliation
- Subscription tracking
- Contract accuracy and changes
Assist in identifying trends and recurring billing issues

What We’re Looking For

This role requires someone who is highly detail-oriented, process-driven, and comfortable working across multiple systems.

You should understand that small billing errors can scale quickly in an MSP environment — and take ownership of preventing them.

Required Qualifications

3+ years of experience in billing, revenue operations, or finance
Experience working with a Managed Services Provider (MSP) or IT services company
Strong understanding of recurring revenue (MRR) billing models
Hands-on experience with PSA tools such as:
- Autotask
- ConnectWise
- HaloPSA
- Kaseya BMS
Experience reviewing technician time entries and ticket-based billing
Strong reconciliation skills and attention to detail
Excellent written English for customer communication

Preferred Qualifications

Familiarity with Microsoft 365 licensing models
Exposure to cybersecurity tools (EDR, MDR, DNS filtering, backup solutions)
Experience with QuickBooks Online or similar accounting platforms
Experience working with remote/offshore MSP teams

Key Success Metrics

Billing accuracy and invoice reliability
Timely and complete subscription reconciliation
Reduction in billing discrepancies and adjustments
Response time and quality of customer billing support
Accuracy and cleanliness of PSA contract data

What This Role Is Not

Not a basic invoicing or data-entry role
Not siloed — requires cross-functional coordination with finance and service teams
Not reactive — proactive reconciliation and issue prevention are expected

Why This Role Matters

In an MSP environment, billing complexity scales quickly due to:

Recurring contracts with variable user/device counts
Multiple vendor subscriptions
Integration between PSA, vendor systems, and accounting

This role ensures revenue accuracy, client trust, and operational efficiency — all critical to growth and retention.

Billing Coordinator - 18577